The UPS Store

3.0
384 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5166 in Rego Park offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Sears.

Details

  • DeliveryNot available

Location

The UPS Store
95-22 63rd Rd, Rego Park, NY
11374, United States

Hours

Reviews

3.0
384 reviews
5 stars
165
4 stars
29
3 stars
8
2 stars
15
1 star
167

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and efficient staff, others reported rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciated the fast service and quick turnaround times, especially for Amazon returns, although some noted long wait times during busy periods.

Cleanliness and Organization

The store is generally described as neat and organized, contributing to a positive customer experience.

Mixed Experiences

Customers reported inconsistent experiences, with some visits being excellent while others were marred by poor service or issues with staff.

Pricing Issues

Several reviews mentioned dissatisfaction with additional charges for services like printing labels, leading to perceptions of unfair pricing.
  • TK
    Taha Kosker
    Nov 15, 2025
    1.0
    Garbage employee I bring with box and shipping they force me to buy 10$ item for 15$ box, seems employee don’t wanna do their job if I could give -2 star I would. I will report them to Amazon too.
  • AC
    Angelica Chavez
    Nov 12, 2025
    5.0
    The team at this location always welcomes me with such a warm and positive attitude. Every visit feels easy, calm, and genuinely cared for. I don’t go to any other UPS Store because this one makes me feel appreciated as a customer. Their kindness and professionalism truly make a difference.
  • NN
    Natal
    Nov 10, 2025
    1.0
    Went in to have someone help me fill out a claim for a package I dropped off that is lost. The associate had no idea what he was doing. The manager was leaving and gave some excuse that they can't do claims at their location since they get tons of packages a day. It came off that the manager wanted to go home more than helping me. Avoid location if possible.
  • AC
    Amaurys Cueba
    Oct 24, 2025
    1.0
    Went to drop off a package 40 minutes before closing System allegedly down and couldn't drop my package off.
  • LP
    Luis Perez
    Oct 24, 2025
    5.0
    I have had a great experience in this store it’s neat and organized, also the staff are friendly based on my experience. The wait time also isn’t that bad unless it gets full especially in the holiday period.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Rego Park?

The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM. Hours may vary on holidays.