Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 20920 Jamaica Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
20920 Jamaica Ave, Queens Village, NY
11428, United States
Hours
Reviews
1.6
225 reviews
5 stars
21
4 stars
13
3 stars
5
2 stars
5
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.
Long Wait Times
Many customers reported excessively long wait times, often with only one employee working during busy hours.
Package Issues
Frequent complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.
Staff Attitude
Several reviews mentioned a lack of professionalism and a negative attitude among staff, contributing to a poor customer experience.
Inconsistent Service
While some customers reported positive experiences, many others noted inconsistencies in service quality, particularly regarding passport appointments and package handling.
- BBBrideofIAM2 days ago4.0I’ve complained about the post office before, but the more I travel, the more I realize that certain things are just standard. Waiting times, for example—yes, standing in line and waiting your turn can be annoying, but unless you’re 25 or younger, you’re probably used to it. This is how it’s always been. Get over it, especially since the staff here is genuinely kind. When I first moved to this neighborhood, there were a few sour people, but the turnaround has been great, and now I really appreciate this location. If you’re looking for speed, you might have better luck at the larger post office near 34th Street. Otherwise, you know where you’re going—get your mind right. Lines are just a part of life. As for the folks working behind the scenes, whom we don’t really get to see, I have a word or two for them—and that’s why I’m giving this place four stars.
- MAMahboob AliNov 26, 20251.0Hostile, arrogant over the counter person and very disrespectful with customers. Never again such a low profile employee place
- MMMahamed MahmoodNov 14, 20251.0The WORST post office ever. They always have a line out the door and 1 person working the counter. Slowest service
- MMMelle MelOct 11, 20251.0They close at 4pm on Saturdays so why is there only 1 worker able to take customers at 3:45. Waited and still waiting in line. It’s been 20 minutes. Don’t come here if you’re working on your patience! This is ridiculous. USPS do better!
- DDDavidOct 11, 20251.0Very poor service and staff had an attitude for no reason.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What products and services are available at the United States Postal Service located at 20920 Jamaica Ave?
This Post Office offers mailing and shipping services, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services at this Post Office?
Yes, most passport services require an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 20920 Jamaica Ave?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
Is 24/7 access available to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so please check locally for specific times.
How can I reserve a PO Box at the Queens Village Post Office?
You can search for and reserve PO Boxes online at the USPS website, then complete your setup in person at the location with proper identification.
What nearby shopping options are available around the United States Postal Service at Jamaica Ave?
Nearby shopping includes Warby Parker for eyewear and Vision Attire Store NYC for clothing, providing convenient retail stops before or after your postal visit.
Are there any nearby automotive services near the Post Office at 20920 Jamaica Ave?
Yes, nearby automotive services include Northeast Auto for repairs, Pep Boys for tires and parts, and Star Auto Body of Queens Village for auto body needs.
Where can I find dining options close to the United States Postal Service in Queens Village?
Nearby restaurants such as New Eastern Chinese Restaurant, Eastern Restaurant, and Soul Exchange Bistro and Wine Bar offer a variety of dining choices to enjoy.
Are there any health or medical services near the United States Postal Service at 20920 Jamaica Ave?
Yes, Angisa Medical Supplies Corporation and chiropractic services like Steven Rosenzweig, DC, and Diaspo Chiropractic & Physical Therapy are available nearby.