The UPS Store

4.1
230 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4282 in Poughkeepsie offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Poughkeepsie Plaza.

Details

  • DeliveryAvailable
  • Curbside pickupNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
2600 South Rd Route 9, Poughkeepsie, NY
12601, United States

Hours

Reviews

4.1
230 reviews
5 stars
165
4 stars
17
3 stars
5
2 stars
3
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while many customers praise the helpfulness and friendliness of the staff, others report rude or unprofessional behavior from certain employees.

Efficiency

Customers appreciate the quick service and efficiency, especially during busy times, although some express concerns about understaffing leading to long wait times.

Cleanliness and Organization

The store is generally noted for being clean and well-organized, contributing to a positive customer experience.

Mixed Experiences

While many customers have had positive experiences, there are several reports of poor service and mishandling of packages, indicating inconsistency in service quality.

Professionalism

Most reviews highlight the professionalism of the staff, although there are notable exceptions where customers felt treated poorly.
  • LO
    Linda Oliver
    Nov 18, 2025
    5.0
    I’m a regular at this UPS location in Poughkeepsie, and I want to acknowledge how hardworking and kind the staff here are. This is the main UPS hub in the area, and despite how busy it gets, the employees always go above and beyond for their customers. I often use the self-service machine for returns, and it has made my life so much easier especially since I work in Manhattan and live in Poughkeepsie, I have to order most of my items online. I’m sometimes there every other week making Amazon returns, and the staff is always patient, friendly, and helpful. I truly appreciate their professionalism. The store is always clean, organized, and efficient, and the team here deserves recognition for how well they manage everything. Thank you for all your hard work and for making the process so easy for regular customers like me.
  • JB
    Jon Boino
    Nov 17, 2025
    5.0
    You guys are always accommodating and welcoming, easygoing. Making every stop a pleasure
  • PK
    Pam Kondor
    Nov 13, 2025
    2.0
    Went to this location yesterday to ship a package , the girl that waited on me had zero personality, no hello , no thank you and mumbled the whole time even though I asked her to speak up as I was having trouble hearing her . Even though I checked the screen before she printed the ticket , everything appeared ok to me ( but my eyes aren’t the best even with my glasses on) but looking at the ticket she spelled my name and street wrong and the recipients last name wrong . I’m hoping they get it as the address is correct . I will not be going back to this location in the future . PSA to those who work retail , speak up and speak clearly and try to have a personality .
  • TM
    Tony Mack
    Nov 10, 2025
    5.0
    Very helpful staff
  • AW
    Arthur Walczyk
    Nov 9, 2025
    4.0
    Lines but fast

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Poughkeepsie offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.