United States Postal Service

2.8
45 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1515 Route 202 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1515 Route 202, Pomona, NY
10970, United States

Hours

Reviews

2.8
45 reviews
5 stars
17
4 stars
1
3 stars
4
2 stars
0
1 star
23
  • LS
    Luzi Soloff
    Aug 3, 2025
    5.0
    Did 6 passports here. Ana was very helpful and quick. Went out of her way to make it work for us.
  • SS
    styldsteel1
    Jul 14, 2025
    1.0
    I went in to send a padded envelope that had pictures in it. Also, I went in to purchase two books of stamps. I waited on line for about 5 - 10 minutes. Then when it was my turn, I stated I would like you to stamp "Do Not Bend". Clerk #90 stated they don't have that, but they have a "Fragile" stamp. I stated I would like that. She stated she would stamp it after the line goes away. I stated can I borrow a pen to write more "Do Not Bend" on the envelope. She stated here but step aside so I can help the next customer. When I reminded her I wanted two books of stamps. She handed me one. I stated I asked for two. Then I was told by Debbie after filing a complaint with USPS 800 number that the envelope was already picked up and that clerk #90 that assisted me promised Debbie that she stamped the word "Fragile" on the envelope and stated how everyone loves that clerk and the clerk was a floater and didn't know where the "Do Not Bend" stamp was. I found out after it was delivered from the receiver it didn't have the word "Fragile" on the envelope. I have a picture from the receiver and there is no "Fragile" stamped anywhere. There is no excuse to treat a customer like that. Horrible customer service!
  • SK
    Sima Kovitz
    Jun 20, 2025
    1.0
    Not helpful
  • BE
    b Esta
    Sep 20, 2024
    1.0
    Worst phone help. Takes you in circles and is no help. If you need help you need to go to a post office and wait on line
  • KC
    Ken Chiang
    May 1, 2021
    1.0
    I wanted to purchase a Priority Express stamp to send out. The lady (you know who you are) who "helped" me, clearly didn't understand what I was talking about. Also, she was really rude about it. Management needs work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.