United States Postal Service

2.7
47 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1515 Route 202 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1515 Route 202, Pomona, NY
10970, United States

Hours

Reviews

2.7
47 reviews
5 stars
17
4 stars
1
3 stars
5
2 stars
0
1 star
24
  • EK
    Esther Klein
    2 days ago
    1.0
    not impressed, the employee's refused to take more than 5 packages stating they don't get credit for it when its not purchased through them. I went to the Stony Point and other times to Haverstraw Post office both told me Pomona made it up and that its not true. Please people don't work at a job if you don't like the job, the other post offices the employee's are a pleasure to deal with here they prefer if you don't come.
  • NF
    Nussy Felberbaum
    Dec 30, 2025
    3.0
    They have customer service similar to most government offices with long wait times...
  • LS
    Luzi Soloff
    Aug 3, 2025
    5.0
    Did 6 passports here. Ana was very helpful and quick. Went out of her way to make it work for us.
  • SS
    styldsteel1
    Jul 14, 2025
    1.0
    I went in to send a padded envelope that had pictures in it. Also, I went in to purchase two books of stamps. I waited on line for about 5 - 10 minutes. Then when it was my turn, I stated I would like you to stamp "Do Not Bend". Clerk #90 stated they don't have that, but they have a "Fragile" stamp. I stated I would like that. She stated she would stamp it after the line goes away. I stated can I borrow a pen to write more "Do Not Bend" on the envelope. She stated here but step aside so I can help the next customer. When I reminded her I wanted two books of stamps. She handed me one. I stated I asked for two. Then I was told by Debbie after filing a complaint with USPS 800 number that the envelope was already picked up and that clerk #90 that assisted me promised Debbie that she stamped the word "Fragile" on the envelope and stated how everyone loves that clerk and the clerk was a floater and didn't know where the "Do Not Bend" stamp was. I found out after it was delivered from the receiver it didn't have the word "Fragile" on the envelope. I have a picture from the receiver and there is no "Fragile" stamped anywhere. There is no excuse to treat a customer like that. Horrible customer service!
  • SK
    Sima Kovitz
    Jun 20, 2025
    1.0
    Not helpful

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.