United States Postal Service

2.7
31 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1612 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1612 Main St, Pleasant Valley, NY
12569, United States

Hours

Reviews

2.7
31 reviews
5 stars
11
4 stars
2
3 stars
1
2 stars
2
1 star
15
  • LP
    Lisa T Prince
    Sep 30, 2025
    1.0
    I wasn't going to post this, but I feel I have to. This is by far the worst PO in the area. The man behind the counter with the mask and gloves could not be less efficient, more rude and/or indifferent.The post office itself is beyond filthy, from the outside it looks like its been shut down for 10 years, minimum. I ended up leaving because this man was just not the least bit motivated to help me (I needed a sharpie to properly cross something out, and he said the sharpie he had didn't have enough ink...) so I fixed the package at home and took it to the PO on 55 in Arlington today, which is like night and day, SO much better. Do yourself a favor, do not go to Pleasant Valley and just go elsewhere.
  • NR
    Nicole Reilly
    Sep 29, 2025
    1.0
    I had a frustrating experience at this post office. I explained that my lost passport was expired, but the clerk insisted I still needed to complete a lost passport form. After filling it out, I noticed the form itself stated that an expired lost passport is not valid and the form is unnecessary. When I pointed this out, the clerk dismissed me, saying she didn’t want to ‘argue back and forth,’ and then told me she wouldn’t include the form in my packet but that if something was missing, I’d be contacted later. It seemed like she simply didn’t want to admit she was mistaken — but I wasn’t going to fill out an unnecessary form and waste both her time and mine. She also incorrectly claimed that the official passport website I used may be fraudulent, even though it is legitimate (a friend of mine renewed through it successfully and has since traveled internationally). Overall, the interaction left me feeling dismissed and poorly assisted, rather than supported. They could improve by handling mistakes more professionally. If a customer points out something correct, it would go a long way for the clerk to acknowledge it instead of becoming defensive or dismissive. Even a simple ‘thank you for pointing that out’ would have made the interaction much smoother. Clear communication and accountability would make customers feel respected rather than brushed off.
  • CS
    C S
    Oct 6, 2021
    5.0
    I've been using this post office for YEARS and do a ton of shipping because I sell my clothes online and the ladies who work here are just wonderful. So sweet and helpful every time. I've never experienced any issues here in the 10+ years I've been coming and am not quite sure what the others are complaining about. They provide a great service and my packages are always delivered to the correct location in a timely manner.
  • KB
    kerry burke
    Dec 21, 2020
    5.0
    The two ladies working today were absolute dolls. Friendly, helpful, patient, and had a good sense of humor. This time of year is particularly busy for them and with covid it’s nice to see them still smiling and with a positive attitude.
  • TE
    Tom E
    Jul 29, 2017
    5.0
    I've been going to this PO for over 30 years, staff has always been respectful and helpful, facility has always been clean and well kept. Reading some other reviews that have been posted, I've never seen any discourteous behavior, even when a customer was being very unreasonable ... like when a customer "lost it" when the PO ran out of Christmas stamps a few days before Christmas. I thought the customer was being totally unreasonable, while staff remained very professional. Kinda miss the old black and white post office sign though.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.