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United States Postal Service

1.8
(241 reviews)

Business Details

9111 Liberty Ave, Ozone Park, NY
11417, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9111 Liberty Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9111 Liberty Ave, Ozone Park, NY
11417, United States

Hours

Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
Saturday8:30 AM - 12:30 PM
SundayClosed

Reviews

1.8
241 reviews
5 stars
42
4 stars
5
3 stars
5
2 stars
7
1 star
182
  • OK
    oroni khan
    2 days ago
    5.0
    KESHAUN is SO KIND AND HELPFUL. I know what it is to work retail, so I understand. He was by himself handling NUMEROUS customers. The line was OUT THE DOOR practically (easily 10 customers). Keshaun remained calm and collected. He took his time while also being EFFICIENT with all customers, myself including. The man is a saint. His customer service is out of this world. Thank you Keshaun!
  • AJ
    Akash Jaju
    4 days ago
    1.0
    If you have plenty of free time, this USPS is perfect. Long lines are the norm, and despite multiple windows, only one clerk seems to be working most of the time.
  • BS
    Brian Sanceno
    Mar 28, 2026
    5.0
    Came to mail out documents for my passport renewal and I was completely lost.The post office worker was so patient and helped me fill in the gaps that would certainly had the application sent back to me. Excellent customer service.
  • JJ
    Jay
    Mar 23, 2026
    2.0
    Severely understaffed. If you need to get anything done go elsewhere because you'll most likely be turned away anyway; even if you make an appointment beforehand. I tried to renew my passport here and all of the appointments for the day were canceled upon opening due to lack of staff.
  • SH
    Sajjad Hossain
    Mar 9, 2026
    1.0
    Worst experience ever. This is the absolute worst place to get a passport done. I had a 1:15 PM appointment for my child's passport renewal and even took her out of school early for it. We arrived at 1:00 PM. There were people still waiting who had 12:15 PM appointments. Despite the massive delay, the clerk went on a 15-minute break at 1:45 PM. She finally called us up around 2:00 PM, but I needed to grab one extra document from my car. While I did that, she started taking the people who had been waiting since noon. When I came back and had to wait again until 3:00 PM, she told me she couldn't help us because she had to go to lunch. Appointments here are an absolute sham. There is zero professionalism and no respect for people's time. The staff act like they are lounging at home, doing whatever they please, rather than actually working. Avoid this place at all costs.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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