United States Postal Service

3.1
57 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 141 Goundry St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
141 Goundry St, North Tonawanda, NY
14120, United States

Hours

Reviews

3.1
57 reviews
5 stars
24
4 stars
4
3 stars
3
2 stars
3
1 star
23
  • JV
    James Vongxay
    Jan 2, 2026
    1.0
    The worst customer service I have ever experienced. Sarah and Jerry treated me terribly. I don’t know who hired them, but they definitely do not need to be working there with those attitudes. It appalls me how nasty some people can be. I hope they find Jesus and I will pray for them.
  • WW
    WallstreetHippies
    Jan 2, 2026
    1.0
    Sara is probably the rudest person I’ve ever met. One week ago I came in because my packages are being sent to the wrong address misspelled by one letter. I talked to a gentleman who is kind enough to hold my packages for me because they were for Christmas for my daughter. All my packages come in today and Sara returns them to sender knowing that I had a hold. Keeps telling me that I’m going on the peoples property when I know for a fact, I’m not. and makes a scene in there saying she’s gonna call the police if I don’t leave ….I just want my package. It’s already January 2. Christmas was a week ago and I still don’t have a gift that my daughter wanted. then when I leave, at 11:52 I’m on my phone checking my tracking numbers in the parking lot and it looks like she just scanned them to be shipped back as soon as I left and it says scanned at 11:54 she could’ve just gave me them and made my daughter happy but no she wants to be miserable. by far the worst person I’ve ever seen in the post Office they should want to help, but instead, she has an attitude. fix it
  • JD
    Joe Diaz
    Dec 27, 2025
    5.0
    All these bad reviews are ridiculous love walking across the street here in the early 70.s too buy stamps for my mom back in in the 70,s it was safer to let your kids too walk a few blocks away now forget it
  • CT
    Colton Thompson
    Jul 21, 2025
    1.0
    Woman at the front desk is convinced that a laptop power brick is a hazardous material. Even after explaining to her that it is not a battery and contains 0 lithium she is convinced any laptop charger is a bomb. Wall chargers do not store energy lady. I had to purchase separate shipping for "hazardous materials" despite having nothing dangerous.
  • BM
    Bart Man
    Jul 22, 2018
    5.0
    Nice people

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.