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United States Postal Service

2.7
(98 reviews)

Business Details

9860 Niagara Falls Blvd, Niagara Falls, NY
14304, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9860 Niagara Falls Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9860 Niagara Falls Blvd, Niagara Falls, NY
14304, United States

Hours

Monday8:30 AM - 5:30 PM
Tuesday8:30 AM - 5:30 PM
Wednesday8:30 AM - 5:30 PM
Thursday8:30 AM - 5:30 PM
Friday8:30 AM - 5:30 PM
Saturday8:30 AM - 2:00 PM
SundayClosed

Reviews

2.7
98 reviews
5 stars
35
4 stars
4
3 stars
2
2 stars
8
1 star
49
  • KK
    Kevin S. King
    Apr 14, 2026
    1.0
    Wow.. all these 1 star reviews are SPOT on. If I could leave 0 stars I would. I've been coming here for many years. Bruce and Lisa were the best, always super friendly. Matt was always helpful as well but I don't see him up front anymore. This new crew is worthless. I am Missing 2 packages that are worth well over $200 and when I asked for help on my missing packages I was told to call the cops.. Really? that's it, no help, no way to check with my driver where she might have dropped them off at? I questioned that responce and then i was told to go to the side door and a supervisor may be able to gps track where the packages were dropped off at. I then waited for over 10 minutes while he checked my tracking numbers i provided. Crazy... They all seem like we are bothering them on their day off. This place could be 10 times better by simply replacing the counter staff and also whoever is in charge of this location because clearly, he isn't running the place properly. The reviews prove as much. They never called me back. I did eventually get my packages, but it was only after I called the main office in Buffalo and they handled it in 1 day. Crazy this is how they treat the public and get to keep their jobs.
  • ML
    Manny L
    Apr 9, 2026
    1.0
    They never put a pink slip for my packages. As well they always lose my packages. Not sure what’s going on with this postal office but they are very unorganized
  • CO
    Chioma Odozor
    Apr 6, 2026
    1.0
    Miserable front desk experience with the older man with a long beard. There's no need to be rude to people just asking you for help.
  • VP
    Vadim Primakov
    Mar 6, 2026
    3.0
    The young wavy-blonde-haired female with large-rim glasses (no nametag) needs to be working the back (with the boxes), not the front with customers. Since I have observed her, she always acts angry, slams packages & stamps in front of you, talks loud enough at you to be nearly shouting, always complains to her coworkers in front of customers about how she’s not going to do this or that … But hey, it takes a lot for just one person to bring an establishment down 2 whole stars of rating all on her own.
  • KS
    Kyle Schwarz
    Mar 3, 2026
    1.0
    Why have a self service machine if you can't print labels and there is no receipt paper and everything is broken?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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