United States Postal Service

2.7
90 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9860 Niagara Falls Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9860 Niagara Falls Blvd, Niagara Falls, NY
14304, United States

Hours

Reviews

2.7
90 reviews
5 stars
34
4 stars
3
3 stars
2
2 stars
7
1 star
44
  • LL
    LBG
    Jan 2, 2026
    2.0
    Wow I did not expect what I encountered I had a more than normal mailing to take care of & had hoped for helpful & courteous service. I’m usually patient & considerate of folks with accents however my clerk was SO hard to understand that I felt bad asking him to repeat the instructions when finally he raised his voice to ME. I found this to be unacceptable customer service. To be honest all 3 clerks looked like they hated their jobs. I actually found a wallet filled with cash & when walking in. I handed it to a female clerk she never even looked at me, let alone acknowledged it being handed in
  • JL
    Joshua Lopez
    Nov 24, 2025
    1.0
    The most unhappy,miserable staff I've ever encountered at a post office! Every single time I go in here,the staff looks miserable,they talk with ZERO friendliness in their voice,face or energy! I highly recommend that ALL staff in this location go thru some customer service and friendliness classes before being able to work again in public service!!!
  • JM
    Jacary Mitchell
    Nov 18, 2025
    1.0
    I came in on 11/13 around 11am 1130am there was a light skin black american woman there I came up to the counter I had my QR Code to deliver a package she set there and lied and said they do not print out the label for shipping with the QR code and I have done it there several of times was very rude and nasty the post office needs to check the cameras on this date above she should not be in customer service dealing with the public I will be calling the head quarters to report this and have them take a look at the camera's she should not be working the I went to the one at 615 main st in niagara falls ny and was treated nice got my package sent out with the QR Code with no problem I will be going to this on for on out I will not return to this one til she is gone
  • OK
    O K
    Sep 26, 2025
    1.0
    Blonde younger lady 10 mins late to open. Attitude, pissy, and unhelpful. Find another job if you cant even be on time.
  • AB
    al brinson
    Sep 17, 2025
    5.0
    Never any problems. Extremely helpful staff.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.