United States Postal Service

2.8
88 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9860 Niagara Falls Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9860 Niagara Falls Blvd, Niagara Falls, NY
14304, United States

Hours

Reviews

2.8
88 reviews
5 stars
34
4 stars
3
3 stars
2
2 stars
6
1 star
43
  • JM
    Jacary Mitchell
    6 days ago
    1.0
    I came in on 11/13 around 11am 1130am there was a light skin black american woman there I came up to the counter I had my QR Code to deliver a package she set there and lied and said they do not print out the label for shipping with the QR code and I have done it there several of times was very rude and nasty the post office needs to check the cameras on this date above she should not be in customer service dealing with the public I will be calling the head quarters to report this and have them take a look at the camera's she should not be working the I went to the one at 615 main st in niagara falls ny and was treated nice got my package sent out with the QR Code with no problem I will be going to this on for on out I will not return to this one til she is gone
  • OK
    O K
    Sep 26, 2025
    1.0
    Blonde younger lady 10 mins late to open. Attitude, pissy, and unhelpful. Find another job if you cant even be on time.
  • AB
    al brinson
    Sep 17, 2025
    5.0
    Never any problems. Extremely helpful staff.
  • SC
    S C
    Sep 5, 2025
    5.0
    I love the increasing number of Post Offices with 24-hour kiosks available so that I am still able to process and send my letters and packages at off hours, around my schedule. The kiosks are easy to use and offer a wide variety of options.
  • EE
    EpicHelios
    Aug 6, 2025
    2.0
    Terrible service. I always unfortunately get the same woman every time I go here and her service is so bad. She never greets people and gives you a blank stare when you walk up to the counter, then she talks to people as if they're bothering her and it's an inconvenience just answering basic questions. I read some other reviews on here and it seems a lot of others are soeaking about this same employee. I've worked customer service jobs for over 20 years and you have to have some sort of personality to interact with people daily. This worker does not at all, and really should consider finding some sort of job NOT working directly with the public. It's so confusing how she hasn't been let go yet, because I'm sure she's had to have gotten multiple complaints.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.