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United States Postal Service

2.7
(94 reviews)

Business Details

9860 Niagara Falls Blvd, Niagara Falls, NY
14304, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9860 Niagara Falls Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9860 Niagara Falls Blvd, Niagara Falls, NY
14304, United States

Hours

Reviews

2.7
94 reviews
5 stars
35
4 stars
3
3 stars
2
2 stars
8
1 star
46
  • KS
    Kyle Schwarz
    2 days ago
    1.0
    Why have a self service machine if you can't print labels and there is no receipt paper and everything is broken?
  • LB
    Linda Belton
    Feb 20, 2026
    2.0
    I get alerts for mail delivery and was suppose to get my county taxes on Tuesday according to the website; it's Friday and still haven't received my tax bill....what is the problem that they can't get it right? Now I have to call city hall and find out how much it is and pay it by bill pay because I have no faith in the postal service!! The carrier is not my regular guy so is this the problem?
  • BR
    Billy Randall
    Jan 22, 2026
    1.0
    Horrible service. I am a small business owner and do constant shipping. I always go to the other locations around, but had to stop at this one. Waited forever in line as staff moved terribly slow and they were audibly rude to the customers in front of me. Once l got to the counter, the red beard dude gave me absolutely nothing but issues. I had to walk out on him because he was making no sense, I just drove up the street and did the exact same thing at another location and I had zero issues and took about 4 mins. Do not recommend this office to ANYONE
  • LL
    LBG
    Jan 2, 2026
    2.0
    Wow I did not expect what I encountered I had a more than normal mailing to take care of & had hoped for helpful & courteous service. I’m usually patient & considerate of folks with accents however my clerk was SO hard to understand that I felt bad asking him to repeat the instructions when finally he raised his voice to ME. I found this to be unacceptable customer service. To be honest all 3 clerks looked like they hated their jobs. I actually found a wallet filled with cash & when walking in. I handed it to a female clerk she never even looked at me, let alone acknowledged it being handed in
  • JL
    Joshua Lopez
    Nov 24, 2025
    1.0
    The most unhappy,miserable staff I've ever encountered at a post office! Every single time I go in here,the staff looks miserable,they talk with ZERO friendliness in their voice,face or energy! I highly recommend that ALL staff in this location go thru some customer service and friendliness classes before being able to work again in public service!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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