Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2194 in Niagara Falls offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Wegmans Plaza 1/4 Mi South Of Outlet Mall.
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
173 reviews
5 stars
106
4 stars
8
3 stars
6
2 stars
6
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional behavior.
Efficiency
Many customers appreciated the fast service, but there were complaints about long wait times and the store not opening on time.
Professionalism
Several reviews highlighted issues with staff professionalism, including reports of rude behavior and mishandling of packages.
Communication
Customers expressed frustration with poor communication, including unresponsive phone lines and lack of follow-up on inquiries.
Store Management
There are concerns about management practices, with some reviews suggesting a need for better employee training and oversight.
- PGPatti GormleyJan 2, 20265.0Always so nice and helpful.
- HMHonest MommaDec 16, 20255.0I had the best experience today with Sara, she was super helpful, as A Canadian with no data access in the USA, she tracked my package to see where it was as my recent email said delivery would be delivered on the 22nd, but lucky for me it was already there! Far too often reviews are negative, they need positive reviews too!
- QDQUALITY IS IN DETAILDec 15, 20255.0Out of 4 UPS location, this is the best one. People always polite and smile and quickly help us.
- JMJen MDec 6, 20253.0Locking doors 10 minutes before closing not cool during busy season, no one was in store either besides a UPS worker.
- PJPiotr JNov 1, 20251.0I am writing to report an unprofessional experience I had at a UPS Store location. Unfortunately, I do not recall the name of the associate who assisted me, but based on her behaviour, I believe her name might be "Karen". I recently purchased seven pairs of shoes from Nike.com, which offered me the option to pick up my order from either a CVS or UPS Store. I chose the UPS Store — a decision I now regret. When I arrived to collect my parcel, the associate initially told me there was no package under my name. A few moments later, she brought my parcel from the back and informed me that I needed to pay a $10 fee, claiming it was a “store policy.” I explained that my order was placed directly with Nike, and that the pickup option through UPS was part of the agreement between Nike and UPS, meaning no additional fees should apply. The associate then stated that I was required to pay the fee “because I am not American.” I contacted both Nike and UPS, and both confirmed that this charge was inappropriate and unacceptable. I am aware that this store may offer additional services (such as “needausaddress”), but I did not use or request any of these services. Charging me for something I did not order constitutes fraudulent behavior. My transaction was strictly between myself, Nike Inc., and UPS Inc., and therefore only the official policies of those two companies apply to my order — not any independent “store policy.” I have reported this incident to UPS for investigation. Going forward, I will be selecting CVS as my pickup option.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Niagara Falls offer?
The UPS Store #2194 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours of The UPS Store #2194?
The store is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM, although hours may vary on holidays.
What payment methods are accepted at The UPS Store #2194?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store provide mailbox rental services?
Yes, mailbox rentals and mailbox services are available at The UPS Store #2194.
Where is The UPS Store #2194 located in Niagara Falls?
It is located at 2430 Military Rd, Wegmans Plaza, a quarter mile south of the Outlet Mall in Niagara Falls, NY 14304.
Are there any restaurants near The UPS Store where I can eat before or after my visit?
Yes, Subway and David's 716 Bar & Grill are nearby, offering convenient dining options close to the store.
Can I visit any nearby professional offices related to business services?
The Brian H. Krauss, CPA, P.C. is located nearby and provides corporate office services that might interest business customers.
Are there other shredding service options near The UPS Store?
Yes, Shred Nations offers shredding and professional services near The UPS Store, which can be an alternative for document destruction needs.
What special offers or discounts does The UPS Store provide?
The UPS Store offers special deals and coupons to save on services. Visit their website for the latest offers and promotions.