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The UPS Store

3.7
(175 reviews)

Business Details

2430 Military Rd, Niagara Falls, NY
14304, United States
(716) 298-4461

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2194 in Niagara Falls offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Wegmans Plaza 1/4 Mi South Of Outlet Mall.

Details

  • DeliveryNot available

Location

The UPS Store
2430 Military Rd, Niagara Falls, NY
14304, United States

Hours

Reviews

3.7
175 reviews
5 stars
108
4 stars
8
3 stars
6
2 stars
6
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Customers noted that the store can be busy, leading to longer wait times, but many appreciated the quick service when staff are available.

Management Issues

Several reviews highlighted concerns about management and staff training, with calls for better oversight and customer service practices.

Operational Hours

Customers expressed frustration with inconsistent opening hours and early closures, impacting their ability to access services.

Package Handling

There are complaints about mishandling of packages and additional unexpected fees, leading to dissatisfaction among customers.
  • JS
    Josh Simmons
    4 days ago
    5.0
    Mike helped me out with my auction shipping needs. I will be in touch if I have anything else in the area of Niagara Falls, Buffalo, or E Aurora.
  • LL
    Larry
    Feb 4, 2026
    5.0
    This UPS Store is always busy, especially with people returning Amazon. They always do the best they can, even though there is a line up. It might help, at busy times to maybe have 3 or more people working, just to move things along. Otherwise, keep up the good work. No complaints!!! Ohhh, and most workers are generally nice and put a smile on their faces. 👍
  • PG
    Patti Gormley
    Jan 2, 2026
    5.0
    Always so nice and helpful.
  • HM
    Honest Momma
    Dec 16, 2025
    5.0
    I had the best experience today with Sara, she was super helpful, as A Canadian with no data access in the USA, she tracked my package to see where it was as my recent email said delivery would be delivered on the 22nd, but lucky for me it was already there! Far too often reviews are negative, they need positive reviews too!
  • QD
    QUALITY IS IN DETAIL
    Dec 15, 2025
    5.0
    Out of 4 UPS location, this is the best one. People always polite and smile and quickly help us.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Niagara Falls offer?

The UPS Store #2194 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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