United States Postal Service

Reviews

• YP

  Ylia Perez

  1 day ago
  1.0
  I recently went here for my passport renewal. I now understand my passport was way too old but I went in with info that I had time to renew it. Obviously this info was incorrect and the employee taking care of the passports was right, but she felt the need to raise her voice and I was already having a rough day physically and mentally so I didn't need her attitude. The lady was Sooo curt. I worked in retail once upon a time so I know what dealing with customers can be but I never yelled at anyone or was rude. If someone didn't understand something I'd explain it to them in a calm professional manner. I did get my papers together to file for a new passport and made an appointment at another post office on the upper west side, where the lady was super patient, and she made the process easy and stress free.
• ME

  Marcus East

  Apr 1, 2026
  1.0
  Avoid this location for passport services at all costs. I had a very disappointing experience at the USPS branch at 215 W 104th Street during a passport appointment on March 31 around 12:00 PM. I arrived with a scheduled appointment to validate a passport application that had been prepared through an expediting service. From the moment I approached the counter, the passport specialist was hostile and dismissive, openly criticizing my use of a third-party service and complaining about having to process a “hand carry” application. As the interaction continued, her behavior became increasingly unprofessional. She handled my paperwork roughly, scattered documents across the desk, and repeatedly said “everything was wrong” without clearly explaining what was missing. When I calmly asked for specifics, she escalated to raising her voice and seemed to be looking for reasons to reject the application. I left to correct the items she said were needed and returned a few hours later with the requested copy and updated form. Instead of a professional reset, I was greeted with, “You took your merry time!” She then snatched the papers and processed them begrudgingly. To make matters worse, I was prompted to leave feedback on the payment terminal. When I gave an honest rating based on my experience, her anger visibly increased, and I left immediately to avoid further escalation. USPS employees are often the face of an essential public service, and this kind of conduct is unacceptable—especially in a busy office with other customers present. I hope management reviews this incident and ensures staff are held to professional standards. This is the worst USPS experience that I have ever had, and I can see from other reviews that it is typical for this location.
• SR

  Samuel Roberts

  Mar 30, 2026
  1.0
  If you were a bad person, died, and went to hell, the 104th St post office is where they'd forward your mail. These are the MOST unprofessional, lazy, ignorant, abusive, petty, and possibly dishonest group of people you will ever meet in a professional setting. My mother sent me a large check from a sale's proceeds by registered mail. I wasn't at home to sign for it, so it went to the 104th St post office. They say they don't have it. I showed the desk clerk the email showing her the tracking number and everything. Nope. She didn't even double check. She just started talking to other customers while I was still at the counter. And just how do you lose registered mail?!?! I thought the whole point is that it can't be lost because it's registered, right? It's right there in the title! Of course, it's only now occurring to me that nobody except the govt and lawyers use registered mail for anything but sending money. A private citizen sending something by registered mail is basically advertising that there's money in the envelope. I guess that's how you lose registered mail. You have been warned by me and over 400 other people on Google, some of whom also have seen packages and other valuables mysteriously disappear. Go to this office at your own risk. You will leave having completely lost your faith in the US postal service, the federal government, and humanity itself. And, oh yeah, you'll probably lose your mail, too.
• KS

  Khondakar Sadi

  Mar 19, 2026
  1.0
  Try To renew my passport but didn't let me and there was one lady that was very rude to us
• AG

  Alison Gallagher

  Feb 25, 2026
  1.0
  I see these reviews go back years...Why won't the manager or Postmaster get rid of these horrible,rude,obstinate,disrespectful people? The place is a dump. Waste of taxpayer's money.

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