The UPS Store

Reviews

• TI

  Tatum Ivory

  Mar 2, 2026
  1.0
  ☆☆☆☆ Absolutely terrible customer service at this UPS Store on 551 W. 181st St. and Dublin Avenue. The staff at the front desk were rude, dismissive, and completely unwilling to help. Instead of trying to offer a solution for my return, they made it clear they didn’t want to be bothered. No guidance, no effort, no professionalism — just attitude. I came in expecting basic customer service and left feeling frustrated and ignored. If you don’t want to assist customers, you shouldn’t be working in customer service. I will not be coming back to this location and would not recommend it to anyone.
• AA

  Alamito Abero

  Jan 4, 2026
  1.0
  I hardly go there because the customer service is lacking along with an attitude like they don’t want to be there and they don’t pick up the phone. I rather spend hard earned money somewhere else.
• MT

  Mad Trucker

  Dec 15, 2025
  1.0
  This place is the worst . Not only they never pick up phone calls they “lost” package . Never mailed it out my tracking number doesn’t even exist. Never ever use this place
• DP

  Daniel Peguero

  Dec 12, 2025
  4.0
  Great customer service and very accurate and receiving my mailing for my business on time. The only problem with this location is trying to find parking but other than that is great.
• JG

  J G

  Nov 10, 2025
  1.0
  I specifically choose to use this location as my access point because of theft around the neighborhood. I choose to get email & text confirmation for my package. Somehow my delivery was changed to a location in the Bronx stating it was me the receiver who changed but never did. It was sent to an access point in the Bronx to Gus. Definitely not trustworthy, I wouldn't choose this location to pick up packages.

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