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The UPS Store

3.6
(199 reviews)

Business Details

551 W 181st St, New York, NY
10033, United States
(212) 923-2100
https://locations.theupsstore.com/ny/new-york/551-w-181st-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5953 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Audubon And St. Nicholas Aves..

Details

  • DeliveryNot available

Location

The UPS Store
551 W 181st St, New York, NY
10033, United States

Hours

Monday8:30 AM - 7:00 PM
Tuesday8:30 AM - 7:00 PM
Wednesday8:30 AM - 7:00 PM
Thursday8:30 AM - 7:00 PM
Friday8:30 AM - 7:00 PM
Saturday10:00 AM - 5:00 PM
Sunday11:00 AM - 4:00 PM
4/5/2026Closed
5/10/2026Closed
5/25/2026Closed
7/3/2026Closed
7/4/2026Closed
9/7/2026Closed
10/12/2026Closed
11/11/2026Closed
11/26/2026Closed
11/27/2026Closed
12/25/2026Closed
12/31/2026Closed
1/1/2027Closed

Reviews

3.6
199 reviews
5 stars
107
4 stars
20
3 stars
9
2 stars
7
1 star
56
  • TI
    Tatum Ivory
    Mar 2, 2026
    1.0
    ☆☆☆☆ Absolutely terrible customer service at this UPS Store on 551 W. 181st St. and Dublin Avenue. The staff at the front desk were rude, dismissive, and completely unwilling to help. Instead of trying to offer a solution for my return, they made it clear they didn’t want to be bothered. No guidance, no effort, no professionalism — just attitude. I came in expecting basic customer service and left feeling frustrated and ignored. If you don’t want to assist customers, you shouldn’t be working in customer service. I will not be coming back to this location and would not recommend it to anyone.
  • AA
    Alamito Abero
    Jan 4, 2026
    1.0
    I hardly go there because the customer service is lacking along with an attitude like they don’t want to be there and they don’t pick up the phone. I rather spend hard earned money somewhere else.
  • MT
    Mad Trucker
    Dec 15, 2025
    1.0
    This place is the worst . Not only they never pick up phone calls they “lost” package . Never mailed it out my tracking number doesn’t even exist. Never ever use this place
  • DP
    Daniel Peguero
    Dec 12, 2025
    4.0
    Great customer service and very accurate and receiving my mailing for my business on time. The only problem with this location is trying to find parking but other than that is great.
  • JG
    J G
    Nov 10, 2025
    1.0
    I specifically choose to use this location as my access point because of theft around the neighborhood. I choose to get email & text confirmation for my package. Somehow my delivery was changed to a location in the Bronx stating it was me the receiver who changed but never did. It was sent to an access point in the Bronx to Gus. Definitely not trustworthy, I wouldn't choose this location to pick up packages.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5953 in New York offer?

The UPS Store #5953 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

Brand Certified Facts from The UPS Store

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Certified April 05, 2026Yext Knowledge Graph
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