The UPS Store

Reviews

• TL

  Thomas Luebbering

  1 day ago
  1.0
  An employee with the name Akeno on his shirt was barely awake when I came in the store and refused to talk to me and instead just basically pointed and grunted. I know nobody likes to work on Saturdays, but if this guy hates his job that much, perhaps he should look for something else that doesn’t require customer service. I noticed lots of other reviews like mine. Store Owner, do you even read these reviews? Maybe you should talk to Akeno and help him with whatever is frustrating him so much that he hates to deal with customers.
• CC

  Can

  4 days ago
  1.0
  I visited on April 7th to return a package and had a frustrating experience. I was using a self-return and wasn’t familiar with how to place the label, so I was simply waiting in line to get tape or ask for help. A woman approached me and asked if I needed assistance. I explained my situation and handed her my package. She took the package and did it herself while explaining it in a way that felt unpleasant, unnecessarily harsh, and full of attitude. I do not work at UPS, and this was my first time doing a self-return- I didn’t even know that was a thing. I laughed it off in the moment, but walking out, I realized how uncomfortable and embarrassed it actually made me feel. There was no reason for that kind of tone over a simple question. What stood out even more is that the level of friendliness at this location seems inconsistent. Some customers are treated much better than others, which doesn’t create a welcoming environment. As someone with a background in customer service, I know firsthand that attitude shows. A little patience and basic respect goes a long way, and it would make a noticeable difference here.
• YL

  Yoonjong Lee

  Mar 22, 2026
  1.0
  Why would you say you’re open on Sunday when you’re not ?? Smh.
• CT

  Charlie Tsai

  Mar 5, 2026
  1.0
  Notary service is “available” but you can’t make an appointment and you won’t know if they’re even there or not.
• MN

  Manya Naidu

  Feb 17, 2026
  1.0
  I went to this store to return my Amazon Package on Wed, Feb 11th 2026 in the morning. A male staff member (Black man) told me to do the return myself. I told him that I would like to do it at the register. He called me “lazy” and a female staff (black woman) started laughing at me and they were making fun of me in front of my face! I was shocked & I asked him why he called me “lazy.” Then he refused to take my return. The female staff member did the return. These 2 staff members are the worst I’ve ever dealt with. I hope the in-store camera captured this incident. I filed a complaint with UPS Customer Service. I tried to take pictures of them, but the man hid his face. Very horrible staff at this location!

Frequently Asked Questions About The UPS Store