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The UPS Store

2.2
(226 reviews)

Business Details

121 W 36th St, New York, NY
10018, United States
(212) 736-3255
https://locations.theupsstore.com/ny/new-york/121-w-36th-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5138 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On 36th St. Between Broadway & 7th Ave..

Details

  • DeliveryNot available

Location

The UPS Store
121 W 36th St, New York, NY
10018, United States

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday10:00 AM - 6:00 PM
Sunday12:00 PM - 5:00 PM
4/5/2026Closed
5/10/2026Closed
5/25/2026Closed
7/3/2026Closed
7/4/2026Closed
9/7/2026Closed
10/12/2026Closed
11/11/2026Closed
11/26/2026Closed
11/27/2026Closed
12/25/2026Closed
12/31/2026Closed
1/1/2027Closed

Reviews

2.2
226 reviews
5 stars
56
4 stars
8
3 stars
6
2 stars
9
1 star
147
  • SK
    Sarah Kim
    6 days ago
    5.0
    nestor was helpful and easy to work with!
  • TD
    Tommy DiPietro
    Mar 25, 2026
    5.0
    I had a great experience with Ralph, the senior associate handling the line during my visit. Ralph was fast and professional, handling multiple customers while assisting my wife and I. Our experience here with Ralph was much more preferable than the UPS Store near our home uptown, so we will continue to use this location. Thank you Ralph keep up the good work.
  • JJ
    Jeanette
    Mar 1, 2026
    1.0
    Don’t go here. Bad service
  • GO
    Gnboxnyc Office
    Feb 22, 2026
    1.0
    He needs to be fired. He was late. He was in there at 12:15pm. and he kept listening music in his ears with earpieces. He let customers 12:20pm. His face said : do not talk me, I am in bad mood in this Sunday,2/22/2026 And He let me put lable on boxes, and he let me put those boxes on the cart... UPS so cool place.. what about tring to AI doing it? Let cutomer scan and put lable and stack. Do not watse money for like that dude. Fix please.
  • EJ
    Elizabeth Jasicki
    Feb 10, 2026
    1.0
    The two men on the counter on 12/11/25 were incredibly rude and disrespectful and at a certain point started to work together to torment me to drag out the process of trying to ship a package to UK and make it as unpleasant as possible. I could tell this was something they had done before to other customers as it was a well oiled process for them. I was extremely polite and only asked the first gentleman why he kept serving other people when I was quickly gathering the information he was asking me for. When I had the information he didn’t listen and consequently asked me to repeat it which I commented I had already given him. This seemed to be what started their awful behavior and I did then calmly comment on what they were doing and why they were showing me no proper customer service. This was by far the worst experience I’d ever with any customer service (and I work with this industry often!) as my treatment was blatantly abusive. So I DO NOT recommend this store for obvious reasons!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5138 in New York offer?

The UPS Store #5138 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

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Certified April 05, 2026Yext Knowledge Graph
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