RXO

Reviews

• DE

  Deborah Estevez

  Apr 4, 2026
  1.0
  I ordered from Lowe's on 31 March 2026 a sliding glass door. Delivery was scheduled for 1 Apr 2026 between 8am - 12pm. Received a call from driver who stated they were running late and would arrive in 30 minutes. That didn't happen! 2:15ish I receive a call stating the truck broke down! The trucks breaking down is a very common excuse given by RXO! Long story short - rescheduled for 2 April 26 after 1 pm. No show/no call. No further contact from RXO until late afternoon 3 April 26. Delivery tentatively scheduled for after 1pm today. They did show up on time (I'm shocked that the showed up at all!). Driver and assistant refused to use an unobstructed pathway to bring the door to my backyard (emphasis on UNOBSTRUCTED), claiming it was unsafe. I recorded the interaction. They didn't like that! Brian (driver) was respectful. The other guy flipped me off! I fully expect to receive the standard reply ("We are so sorry your experience wasn't positive blah, blah, blah"). I will have a letter in the mail 6 April 26 addressed to upper level managerial staff and CEO of Lowe's recommending they contract with another delivery company. Buh-bye Lowe's. Hello Home Depot! Update: Received phone call while I was sleeping from someone whom I assume was with RXO. No voicemail left so no knowledge if it was indeed an RXO representative. Received text 9:01am 4/6/26: "Hello. I am Joanna from RXO. I was reaching out to discuss your recent Lowe’s order. Thank you so much." My response 1:11pm 4/6/26: Hello Joanna! Thank you for reaching out to me via text and telephonically. Henceforth please communicate with me via text or email so that I may have a written record of our interactions. You've obviously read my negative review on your website and/or my email to Mr. Sass of Lowe's in Newburgh. Resolution of my complaint would be very simple - recompense for the subpar service RXO provided. My request is as follows: 1) Reimburse me the $79 delivery fee and 2) Reimburse me $100 out of $200 (nonrefundable) I had to pay the Handyman who was going to install the door while coordinating multiple days for the installation. I am willing to forego any further action regarding the unprofessional staff member. I am also willing to update my review indicating a satisfactory resolution. Sincerely, Deborah Estevez 7:35pm 4/7/26 No response! Update. Received the following text from Joanna 8:40am 8 April 2026: "Hello! When I contacted the hub manager, he disagreed with your account. As the managers are responsible for approving compensation requests, there was not much I could do on my side. I do believe you, but my hands are tied. Thank you so much." My responses: "Thank you for your response. Who is the hub manager? Where is he located? I'd like to learn his version of the circumstances that have led to my complaint. Additionally, what is the status of my complaint about the staff member who "flipped me off"? " "I find it very difficult to believe that recompense can only be authorized by the manager of the hub. I'm sure there is someone in upper management of RXO who can override the hub manager's disapproval. Please look into that. I look forward to your response."
• MB

  Michael Baumgarten

  Apr 3, 2026
  1.0
  Awful experience through and through. Showed up three times and the service men do not have the service orders. They are not permitted to perform the services ordered. There are no escalations and management to speak to.
• MR

  Michalena Raymond

  Mar 24, 2026
  1.0
  I had an extremely frustrating experience with RXO and would not trust them with a delivery again. My package (ordered through IKEA) was scheduled for delivery multiple times, and every single attempt failed due to lack of communication and poor coordination. I was never clearly informed that I needed to be present for delivery, missed the first attempt while at work, and was unable to reach anyone in time before the truck left. After that, I rescheduled multiple times—taking time off work to be available only for the deliveries to never happen. There were no tracking updates, no notifications, and no accountability. Each time I called, I was given different or conflicting information. I also had multiple interactions with customer support and a supervisor, and unfortunately, those experiences were just as disappointing. I was met with unhelpful responses, lack of accountability, and repeated assurances that the issue would be escalated yet nothing changed and the same problems continued. To make matters worse, I am now being told the package may not even be located, despite tracking showing it had arrived at the local hub over a week ago. No one seems to know where it is or what happened to it. This experience has been incredibly time-consuming, stressful, and disappointing. A delivery company should be able to communicate clearly, track packages accurately, and follow through on scheduled deliveries none of which happened here. At this point, I have lost confidence in their ability to handle deliveries at even a basic level. Do not waste your time.
• AV

  A. V.

  Feb 8, 2026
  1.0
  Complete utter garbage. Failed to deliver my IKEA delivery one weekend due to a broken truck. IKEA told me they rescheduled them to come after 6pm that same day. They call me at 4pm and say they can't come back after 6pm and are there now, after I've left. The following weekend, the same guy Dwight Leroy Absalom marks it as a failed delivery at 12:53PM. I am sitting here at home. No doorbell ring. No phone call. No message. I get notification around 1:30PM I'm the next delivery. 10 minutes later a text from IKEA saying it's a failed delivery because I wasn't home. Again. No phone call. No text. No door bell ring. The IKEA people even say the drivers don't ring the door bell. This guy should be fired, and RXO should be fired as IKEA's couriers. They deserve to fall into a pit.
• AW

  Adam Walters

  Jan 19, 2026
  1.0
  Terrible service. Told my delivery was between 3-7pm. I would have just gone and picked it up but I never received any communication and then was told after I took an extra day off work that the delivery wouldn't be made today. What the hell?? No phone call, no email just sorry, not going to deliver today. Completely ridiculous.

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