FedEx Office Ship Center

Reviews

• AR

  Abbey R

  Mar 30, 2026
  1.0
  My package was attempted at my residential address despite my explicit request to have it held at a FedEx facility, and despite receiving electronic confirmation from FedEx that this change had been made. To make matters worse, a chat representative then tried to tell me the package was not held because the business was closed, which made no sense considering a photo was provided showing the package in front of my apartment building after the driver was unable to deliver it. I later received a notice saying the package was “being held at FedEx,” with no address or pickup location provided, leaving me with no idea where my time-sensitive legal and DMV paperwork actually was. After nearly 10 calls just to finally reach a live representative, I was met with someone who acted as though I was inconveniencing her simply for asking where my package had gone. The most frustrating part was her admitting that she had no control over where the package is actually routed, and that FedEx may simply attempt delivery to my residential address again despite the issue already being reported. So after all of the phone calls, missed time, and stress this shipment has already caused, I am once again being told to wait for another update and hope it goes to the correct location. For a company trusted with urgent legal documents, this level of disorganization and lack of ownership is unacceptable. Overnight shipping means very little if customer service cannot locate the package, cannot confidently redirect it, and cannot provide any meaningful resolution or updates after repeated calls. This has now caused significant delays, unnecessary stress, and multiple disruptions to my schedule for something that should have been straightforward. I have now escalated this to the Better Business Bureau because I feel completely helpless in this situation. At this point, FedEx has shown very little concern or accountability. What is most troubling is that I am someone who understands exactly what is happening, keeps detailed records, and has spent hours following up — and even with all of that, I am still unable to get a clear answer or reliable resolution other than driving around town to chase down my package. If this process is this difficult for someone who is able to advocate for themselves, what happens to customers who are older, less familiar with shipping systems, overwhelmed, or navigating a language barrier? We really need to think twice as a community before continuing to give our business to companies that operate with this level of confusion, poor communication, and lack of accountability.
• MO

  Marcia Grand Ortega

  Mar 4, 2026
  5.0
  Super lovely staff , quick and easy - and particularly Duvon with a big smile responded to me and helped me with a mistake on my delivery that would have costed me ! Grateful for your service Duvon!
• AD

  Anita Maria Diaz

  Feb 4, 2026
  5.0
  Excelente servicio me atendió Jasmin fue muy clara en las respuestas a mis consultas. Gracias por tu ayuda Jasmin
• TE

  Tyler Ernst

  Jan 6, 2026
  5.0
  Easy passport photo
• MA

  María J. Abuabara-Brülhart

  Nov 25, 2025
  5.0
  Excellent service. Staff is incredibly helpful, especially Mr. Gene. Professional, efficient, impecable, kind.

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