United States Postal Service

1.9
192 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2266 5th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2266 5th Ave, New York, NY
10037, United States

Hours

Reviews

1.9
192 reviews
5 stars
30
4 stars
14
3 stars
3
2 stars
8
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and lacking professionalism.

Long Wait Times

Many customers reported excessively long wait times, often exceeding 30 minutes, due to understaffing and inefficiency.

Appointment Issues

Several customers experienced problems with scheduled appointments, including cancellations without notice and unavailability of services.

Package Handling

There were multiple complaints about lost or mishandled packages, with customers expressing frustration over delivery issues and lack of assistance.

Staffing Problems

Reviews frequently mentioned the need for more staff to handle the volume of customers and improve service efficiency.
  • JG
    Josiah Glickstein
    Jan 4, 2026
    5.0
    I was taking a Citi Bike to work last Wednesday at 6:30am when the pedal fell off, causing me to (somehow) spin around 180 degrees as I landed hard on my right side. The crash cut my head and knee and messed up my right side of my body and the bike was on top of me. I was lying there in the middle of the street when two postal workers came up and checked on me, called 911, and stayed with me until after my wife and EMS arrived. I was in rough shape and they were really helpful.
  • LV
    L V
    Dec 15, 2025
    1.0
    Go here fpr the worst customer experience you can imagine. For whatever reason, USPS has made me pick up my mail multiple times over the years. They redirect me to this office not because it's the closest to where I live but every damn time they say the package isn't there when this is the pick up address USPS gives me. All they do is say "it's not here" and can't even help me figure out where the hell it really is. Despicable.
  • NS
    Nakell Smith
    Oct 31, 2025
    1.0
    By far the worst post office...especially as a former post office employee I'm currently on the phone and been on the phone for the last 15 minutes being the next person in line and have not been called yet....now after standing in line for 30 minutes...nobody has money in they're draw to cash a money order....this office needs to be closed down immediately
  • MA
    Matt Aktas
    Oct 31, 2025
    1.0
    I had an appointment at 10 am for passport and post office worker was late to the work. So I needed to walk away to not to be late to my work!
  • PM
    phyllie MoBX
    Oct 1, 2025
    1.0
    I thought the post office in the bronx was bad this place takes the trophy...horrible customer service no order,or directions given (so you stand on one line to be told this not the line you should be in ,now you at the back of another line waiting 20-25 mins) yes 25 mins i arrived at 10:50 wasnt seen till 11:10 than was told i was on the wrong line. When i did reach the counter 11:30 i was told they didn't have any money to cash a money order . What kind of place is this . From now on I'll go to the Bronx location even tho i work in harlem hospital right down the block.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.