United States Postal Service

1.9
191 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2266 5th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2266 5th Ave, New York, NY
10037, United States

Hours

Reviews

1.9
191 reviews
5 stars
29
4 stars
14
3 stars
3
2 stars
8
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and poor communication.

Long Wait Times

Numerous reviews mentioned excessively long lines and wait times, often with only one or two clerks available to assist customers.

Staffing Issues

Customers frequently noted that the post office is understaffed, leading to delays and inadequate service.

Service Reliability

There were multiple complaints about lost packages, failed delivery attempts, and overall unreliability of services provided.

Mixed Experiences

While many reviews were negative, a few customers did report positive interactions with specific staff members who provided helpful service.
  • MB
    Marcos Bullon
    3 days ago
    1.0
    Go anywhere else! This post office is by far the worst. You’ll leave mad. I had an appointment for passport photos, and after being sent to another window, I was suddenly told the photo machine “wasn’t working.” It was obvious they simply didn’t want to take the pictures. It was clear these were some of the laziest people dragging themselves not doing nothing.
  • NS
    Nakell Smith
    Oct 31, 2025
    1.0
    By far the worst post office...especially as a former post office employee I'm currently on the phone and been on the phone for the last 15 minutes being the next person in line and have not been called yet....now after standing in line for 30 minutes...nobody has money in they're draw to cash a money order....this office needs to be closed down immediately
  • MA
    Matt Aktas
    Oct 31, 2025
    1.0
    I had an appointment at 10 am for passport and post office worker was late to the work. So I needed to walk away to not to be late to my work!
  • PM
    phyllie MoBX
    Oct 1, 2025
    1.0
    I thought the post office in the bronx was bad this place takes the trophy...horrible customer service no order,or directions given (so you stand on one line to be told this not the line you should be in ,now you at the back of another line waiting 20-25 mins) yes 25 mins i arrived at 10:50 wasnt seen till 11:10 than was told i was on the wrong line. When i did reach the counter 11:30 i was told they didn't have any money to cash a money order . What kind of place is this . From now on I'll go to the Bronx location even tho i work in harlem hospital right down the block.
  • NN
    NTownes
    Sep 29, 2025
    2.0
    They will be closed during normal working hours without notice while workers are seen inside. PO Box inaccessible for important deliveries. On another note, I’ve had polite window service when picking up my items.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.