Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 223 W 38th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
193 reviews
5 stars
47
4 stars
13
3 stars
6
2 stars
5
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.
Service Efficiency
Customers reported long wait times and slow service, with some experiencing delays in package handling and processing.
Mixed Experiences
While many reviews were negative, some customers did report positive interactions with specific employees who provided helpful and courteous service.
Management Issues
Several reviews pointed to poor management and lack of training as contributing factors to the negative customer experiences.
Facility Condition
The location was noted to be clean and modern, with some positive remarks about the self-service machines, although they were often reported as malfunctioning.
- SSStacey S.Dec 16, 20251.0Lady with the glasses at around 1:10pm was extremely rude. I had my package ready to go with the label on and waited in line for over 10 minute. As soon as I got to her window she said i had to use the self service machine. Horrible customer service!!
- EZEsteban ZumarragaDec 13, 20251.0Worst service ever. Employees at the windows are the most grumpy and rude people ever. Never learned how to treat people! They think everyone that step in there is supposed to be an expert on mailing. All of them lazy to do their job. Avoid this branch if possible. Have no idea how USPS hire this people.
- SSSholpan SmakovaDec 3, 20251.0Horrible experience they refuse service for disabled this post office must be closed and none of those worth keeping
- DCDan ChenNov 5, 20251.0The bar is already low for USPS' in the city but this might actually be the worst one yet. Thank god these workers have their union.
- JCJesus Lopez CaraballoOct 27, 20251.0Its unfortunate that some individuals can ruin a reputation for places due to nasty attitude and lack of respect. I've been going to this specific Post Office location for over a year and have not encountered an individual as nasty as the person I came in contact with this morning. Unfortunately - AND LUCKY FOR HER - I did not grab her name. Otherwise, I would have painted this review with her name. However, I do hope that the manager of this location reviews the tellers that were on the schedule this morning between 9:30am - 10:00am and properly train them on what it means to be in CUSTOMER SERVICE. The ill-bred individual that spoke to me this morning mentioning that the box I had was "folded incorrect" and offering no help to correct the situation because tape "needs to be paid for" needs an attitude check. At the end, I decided that she can cancel my transaction and I took my business elsewhere -- another USPS location that knows how to properly treat it's customers and did not mention any need to correct my "incorrectly folded box" Want to know a way to lose business and start shutting down locations? START WITH THIS, USPS!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 223 W 38th St?
The USPS at 223 W 38th St offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this USPS location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the USPS at 223 W 38th St?
It is open Monday to Friday from 9:00 AM to 5:30 PM and closed on Saturdays and Sundays.
Can I get a PO Box at this Post Office, and can I reserve it online?
Yes, you can apply for a PO Box online or in person, and most locations offer 24/7 lobby access to the boxes.
How do I schedule an appointment or check the availability of Passport services?
Use the online scheduler accessible at the USPS reservation page linked in their website or reservation URL.
What nearby post office can I visit if I need additional postal services?
US Post Office - Midtown Station is nearby and offers postal services you might need in addition to 223 W 38th St.
Are there any fitness facilities near the USPS at 223 W 38th St?
Yes, American Vibes, a gym and sports venue, is close by if you want to work out before or after your visit to the Post Office.
Where can I dine nearby after visiting the Post Office at 223 W 38th St?
Nearby dining options include Tagine Dining Fine Moroccan Cuisine, Lazzara's Pizza Cafe, and Victory New York, among others.
Is there shopping available near the United States Postal Service at 223 W 38th St?
Yes, M SHOP (fashion), Joanna Mastroianni (women's clothing), and Faviana (cosmetics and beauty supplies) are nearby shopping destinations.