Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 223 W 38th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
190 reviews
5 stars
47
4 stars
13
3 stars
6
2 stars
5
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted a consistent pattern of rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.
Staff Competence
Several customers reported issues with staff knowledge and accuracy, leading to misinformation and unresolved problems.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service and support.
Cleanliness and Environment
The location was noted for being clean and modern, contributing positively to some customers' experiences.
Long Wait Times
Many reviews mentioned long wait times and inefficient service, leading to customer dissatisfaction.
- DCDan ChenNov 5, 20251.0The bar is already low for USPS' in the city but this might actually be the worst one yet. Thank god these workers have their union.
- JCJesus Lopez CaraballoOct 27, 20251.0Its unfortunate that some individuals can ruin a reputation for places due to nasty attitude and lack of respect. I've been going to this specific Post Office location for over a year and have not encountered an individual as nasty as the person I came in contact with this morning. Unfortunately - AND LUCKY FOR HER - I did not grab her name. Otherwise, I would have painted this review with her name. However, I do hope that the manager of this location reviews the tellers that were on the schedule this morning between 9:30am - 10:00am and properly train them on what it means to be in CUSTOMER SERVICE. The ill-bred individual that spoke to me this morning mentioning that the box I had was "folded incorrect" and offering no help to correct the situation because tape "needs to be paid for" needs an attitude check. At the end, I decided that she can cancel my transaction and I took my business elsewhere -- another USPS location that knows how to properly treat it's customers and did not mention any need to correct my "incorrectly folded box" Want to know a way to lose business and start shutting down locations? START WITH THIS, USPS!
- L-_-King Lucky0_oOct 27, 20255.0Came here for passport. Was a little late but the lady still attended me nicely. Was very professional fast and helpful. No problems encountered
- SSStephanie SegniniSep 3, 20255.0Jamás pensé que en USPS podría atender tan bien! Primera vez que tengo una buena experiencia y atención! 100% 👏🏻🫶🏻
- CMcasse marshallJul 22, 20255.0Miss Harrison was an absolute lifesaver & helped me get my passport quickly and easily. Went above and beyond to make sure I got everything done correctly & on time. People like her make the USPS incredible. I cannot thank her enough, she was absolutely phenomenal!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 223 W 38th St?
The USPS at 223 W 38th St offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this USPS location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the USPS at 223 W 38th St?
It is open Monday to Friday from 9:00 AM to 5:30 PM and closed on Saturdays and Sundays.
Can I get a PO Box at this Post Office, and can I reserve it online?
Yes, you can apply for a PO Box online or in person, and most locations offer 24/7 lobby access to the boxes.
How do I schedule an appointment or check the availability of Passport services?
Use the online scheduler accessible at the USPS reservation page linked in their website or reservation URL.
What nearby post office can I visit if I need additional postal services?
US Post Office - Midtown Station is nearby and offers postal services you might need in addition to 223 W 38th St.
Are there any fitness facilities near the USPS at 223 W 38th St?
Yes, American Vibes, a gym and sports venue, is close by if you want to work out before or after your visit to the Post Office.
Where can I dine nearby after visiting the Post Office at 223 W 38th St?
Nearby dining options include Tagine Dining Fine Moroccan Cuisine, Lazzara's Pizza Cafe, and Victory New York, among others.
Is there shopping available near the United States Postal Service at 223 W 38th St?
Yes, M SHOP (fashion), Joanna Mastroianni (women's clothing), and Faviana (cosmetics and beauty supplies) are nearby shopping destinations.