Brand Certified
United States Postal Service
2.6(256 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
217 W 18th St, New York, NY
10011, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 217 W 18th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.6
256 reviews
5 stars
76
4 stars
19
3 stars
10
2 stars
17
1 star
134
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported experiencing rude and unhelpful behavior from staff, particularly from an older female clerk.
Customer Service
While some employees, like Veronica, received praise for their helpfulness and professionalism, overall customer service was frequently described as poor.
Efficiency
Customers noted that service could be quick when the post office was not busy, but long waits and inefficiency were common complaints.
Mixed Experiences
There were mixed reviews regarding the staff, with some customers having positive interactions while others faced significant frustration.
- LLLuciaFeb 21, 20263.0Most of the clerks are very helpful and knowledgeable and nice but the older woman who is usually second-from-the-right is horribly incompetent and is rude to almost everyone (I’ve witnessed her yell at others to the point of having to be calmed down by other clerks!) I’ve gone to dozens of NYC post offices and she’s the worst … if you avoid her this is a pretty good post office though with lots of windows
- DGDelour GuirguisFeb 17, 20265.0I visited this post office Today To Renew My USA passport And The post office Team workers She Helped Me Her Name is Veronica !!! She Has A Great customer service
- DDDelourFeb 17, 20265.0I visited This post office Today To Renew my USA passport and I have A very good experience!!! The post office Team Workers she Helped Me Today Her Name is Veronica !!; She Has A Great Customer service
- BNBen NewmanJan 21, 20261.0Extremely rude and unhelpful staff. I get that it's probably not a very good job but please don't make that everyone else's problem!
- KSKatie StoryJan 13, 20265.0I'm no stranger to the post office in NYC so I was prepared to wait an hour for my simple mailing need...instead I found there were four retail employees working, and most of the people in line were in line for passports, not retail (they sort of formed a separate second line, which was potentially confusing, but we figured it out). As as result I was in and out of there in about five minutes! The employee who helped me was cheerful too. An astonishingly good experience.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 217 W 18th St?
You can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this USPS location accepts first-time passport applications and most locations also offer passport photo services. You should complete and print your passport application before applying.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online; however, there are limited walk-in passport hours available at select locations.
What are the operating hours for this USPS location?
The Post Office at 217 W 18th St is open Monday to Friday from 9:00 AM to 5:30 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person. For online reservations, visit the USPS PO Box management website and follow instructions to complete your setup in person.
Do PO Boxes at this location have 24/7 lobby access?
Most USPS locations offer 24/7 access to PO Boxes in their lobby, but hours may vary by location. Please check with this local Post Office for specific access hours.
What nearby places of interest can I visit before or after stopping at this USPS?
Nearby you can find art galleries like WizardryArtifacts and ART SMART New York, making it convenient to combine your visit with arts and entertainment activities.
Are there real estate services near the USPS location at 217 W 18th St?
Yes, several real estate agencies like The Johansen Team, Corcoran Group Chelsea/Flatiron Office, and Tony Tang | Real Estate Agent are close by if you're looking for housing or property-related assistance.
Where can I find health and beauty services near this Post Office?
Nearby options include Fusion Spa, Bloom Beauty Lounge, and Jillian Wright Facials for skin care, spa, and beauty treatments.
How can nearby transit or landmarks help me find the United States Postal Service at 217 W 18th St?
The USPS is a recognizable landmark itself in New York, located near another US Post Office and other well-known spots, making it easy to locate when visiting or navigating the area.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website