United States Postal Service

1.5
209 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 217 W 140th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
217 W 140th St, New York, NY
10030, United States

Hours

Reviews

1.5
209 reviews
5 stars
21
4 stars
5
3 stars
3
2 stars
5
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and negative attitudes from employees.

Delivery Issues

Customers frequently reported problems with package deliveries, including false claims of delivery attempts and packages being returned without proper notice.

Long Wait Times

Many reviews mentioned excessively long wait times due to understaffing, with customers often waiting for extended periods to receive service.

Cleanliness and Organization

Several customers noted poor cleanliness and organization within the post office, contributing to an overall negative experience.

Community Impact

Reviews indicated a perception of neglect towards the community served by this post office, with calls for accountability and improvement in service quality.
  • MM
    Meliane
    Dec 30, 2025
    1.0
    I have never seen such an incompetent post office. I had a package due for delivery yesterday. The delivery person marked it as “incomplete address” and rescheduled it for “next day delivery.” After calling the local office to no avail, I decided to go there today. That is when I was told that the package had been sent back to the shipper. After I left the office, I called usps customer service. They told me that the address on the package had never been incomplete or wrong, and that they could not intercept the package for me. I needed this package before the new year, and due to an internal mistake, I will not receive it. This is not the first time this office has done something like this. I am leaving this review to the office manager in hopes that the problem gets resolved before the new year.
  • AM
    Alissa Maldonado
    Dec 26, 2025
    1.0
    Horrible service , the women in the front always have a nasty attitude. Last time I was there they spoke to me very rudely and as if I was foolish for having questions regarding my package. Attitude adjustment and team member replacement needed !
  • LL
    Larry Morris (L's)
    Dec 12, 2025
    5.0
    I see they have a couple of new faces.....Noice 😁😜
  • VV
    Victoria
    Nov 6, 2025
    1.0
    staff is rude & miserable. sad.
  • BL
    Bevon L
    Aug 14, 2025
    1.0
    Erroneously labeled a package RTS, which is clearly nothing new to this branch.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.