Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 215 W 104th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
486 reviews
5 stars
71
4 stars
21
3 stars
12
2 stars
20
1 star
362
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight the rudeness and unprofessional behavior of employees, with many customers feeling belittled and insulted during their interactions.
Service Efficiency
Customers frequently report long wait times and inefficient service, with some stating that employees are often unhelpful or dismissive.
Cleanliness and Environment
The post office is described as filthy and poorly maintained, contributing to a negative customer experience.
Mixed Experiences
While many reviews are overwhelmingly negative, a few customers did report positive interactions with specific employees who provided helpful and courteous service.
- CCCRAWLYDec 29, 20251.0Worst postal service in the whole world.
- ADAnthony DagostinoDec 26, 20251.0Zero. Just in case you're ever visiting the United States postal Service store on 104th and Broadway. Stay away from this sense of entitlement .. "Person" who won't lift a finger if she doesn't have to.. who couldn't care less about your time or your patience, then gives you the look of contempt. I actually had to call her supervision get my transaction processed and that also took 20 mins. Be advised. At the end of the day, everyone in line understood. I actually had to explain what was going on to people on the line so that they know what I'm dealing with. I don't think the day ends nicely for her. Not after the supervisor was called. The point of the story is "Do Not" put your problems on other people. As if we are the cause of the problem.
- LBLucie BohackovaDec 10, 20251.0TERRIBLE EXPERIENCE! I visited this location on 12/10/25 around 4pm. I wanted to buy 4 international and 4 domestic stamps. I was told by the stuff that only some kinds of stamps are available to buy in couple pieces and others are sold by whole book. It wasn’t clear to me which ones are the ones that I can buy by a piece so I asked some questions. After asking the questions, the lady rested her head on her hand and gave me a huge sigh. When I apologized and said that it was unclear to me she answered in a really RUDE voice “I see you don’t understand what I just said so I’m going to explain one more time” then she started to explain in a way like I’m a total idiot. When I asked her not to talk to me this way, she said “EXCUSE ME?! I’M GOING TO RECORD YOU NOW!” And she took out her phone a started to record me. I was shocked! I couldn’t believe someone could act like this with a customer. I asked her couple more times if I could get those stamps and she totally ignored me. I went back to line and waited to be served at the other window. I left with my stamps but NEVER GOING HERE AGAIN!
- JKJung Sun KangDec 4, 20251.0My mom sends packages from Korea and it costs $$ so I can get it from my door. They NEVER delivered the package, they just lie, and I have to pick it up from here which is one of the most depressing places in Manhattan. They should not get paid because they are not doing the simplest job they were asked to do.
- YPYeollie PeollieNov 18, 20255.0Personally, I’ve always had very excellent customer service here. The service is usually fast and there are usually no long lines.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 215 W 104th St?
You can send mail and ship packages, purchase money orders and gift cards, rent Post Office boxes, and apply for passports.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Is an appointment required for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 215 W 104th St?
Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.
How can I reserve a Post Office box at this location?
You can search for and reserve PO Boxes online at usps.com/manage/po-boxes.htm, then complete setup in person with proper ID.
Are PO Box lobby areas accessible after normal business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary by location, so please check locally.
What nearby carriage options can help me reach the Post Office at 215 W 104th St?
You can use the MTA Bus Stop M104/104th & Broadway or the 103rd Street IRT Broadway – Seventh Avenue Line subway station for convenient public transit.
Are there dining options near the Post Office at this location?
Yes, Malaysia Grill and Angelina Pizzabar are nearby if you want to grab a meal before or after your visit.
What other services are available nearby the Post Office at 215 W 104th St?
Nearby you'll find laundromats like Off Broadway Laundromat and Miss Bubble Laundromat, fitness centers such as Yoga to the People Upper West Side and befitynyc, as well as art galleries like Grady Alexis Gallery.
How can I schedule a Passport service appointment?
You can schedule an appointment using the USPS online scheduler available through the reservation URL on their website.