Brand Certified
United States Postal Service
1.8(492 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
215 W 104th St, New York, NY
10025, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 215 W 104th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
492 reviews
5 stars
72
4 stars
21
3 stars
12
2 stars
20
1 star
367
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted the rudeness and unprofessional behavior of employees, with many customers feeling disrespected and belittled during their interactions.
Staffing Issues
Customers frequently mentioned long wait times due to understaffing, with only one clerk available to serve many customers, leading to frustration.
Mixed Experiences
While many reviews were negative, a few customers reported positive experiences with specific employees who provided helpful and courteous service.
Facility Conditions
The post office was described as dirty and poorly maintained, contributing to an overall negative impression of the location.
Passport Services
Several complaints were made about the inefficiency and lack of professionalism in passport services, including missed appointments and unhelpful staff.
- SLSusan Levit6 days ago1.0The worst post office. A line of ten people and one window open. In addition, they’re are rude.
- AGAlison GallagherFeb 25, 20261.0I see these reviews go back years...Why won't the manager or Postmaster get rid of these horrible,rude,obstinate,disrespectful people? The place is a dump. Waste of taxpayer's money.
- JBJon BozalongoJan 28, 20265.0I was lucky to met Kevin on the counter. He helped and advice me on sending some documents. He was patient and super polite! Really apreciated his kindness. Thank you Kevin! USPS needs more employees like you!
- AKAlexander KeiserJan 28, 20261.0The only bad experiences I’ve ever had with employees in my life have been at this USPS. Professional vibe killers. Just trying to drop off my packages and go but they can’t help but talk to me like I’m their 6 year old child with behavioral issues
- ABAmanda BezerraJan 16, 20261.0I normally don’t like to leave bad reviews but I hope this message will get to management somehow. The person who covers passport services needs training in customer service and how to treat others with politeness and respect. I have spoken to this individual two times and both times have received attitude from her from the beginning of our interaction even though I approached her with kindness and respect. I went to apply for a passport for my daughter today. I greeted the woman and told her what I was there for. She asked for the passport application. I asked if she wanted just the application or the application and all supporting documents. She said just the application. As soon as she saw my application she threw up some of the pages in the air saying with attitude that my application was incomplete. I proceeded to explain that my child’s father is deceased and that is why that portion of the application was left blank and again offered to give her all supporting documentation. This woman gave me attitude up until when she was almost done working with me. Then at the end, she nicely asked me about payment, asked me to do the survey on the screen about how she did, and to then proceed with my payment. I rated her negatively on the screen because I felt extremely disrespected and as I was making my credit card payment, she began to yell at me as to why I rated her negatively. I tried to calmly explain that she treated me with attitude from the beginning but this woman did not want to hear it. She just continued to yell at me, so I left. Again this is not the first time this person gave me attitude for no reason. It is unacceptable to greet customers with attitude and treat them the way I was treated today, completely unprovoked. There needs to be a baseline expectation of how employees should treat customers and training on what these expected behaviors are.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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