United States Postal Service

2.4
280 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 217 E 70th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
217 E 70th St, New York, NY
10021, United States

Hours

Reviews

2.4
280 reviews
5 stars
74
4 stars
13
3 stars
16
2 stars
14
1 star
163

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the rudeness and unprofessional behavior of staff, with many customers feeling disrespected and dismissed.

Customer Service

Many customers reported poor customer service experiences, including lack of assistance, long wait times, and unresolved issues.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment indicates a significant inconsistency in service quality.

Lost Packages

Several customers experienced issues with lost or misdelivered packages, contributing to frustration with the postal service.

Discrimination Concerns

There were multiple reports of discriminatory treatment towards customers, raising serious concerns about staff training and sensitivity.
  • RK
    Roland Kindler
    5 days ago
    1.0
    Rude & unprofessional service!
  • JS
    Julie Schiller
    Dec 29, 2025
    1.0
    If you like to be treated with disrespect and have your packages consistently lost and/or dropped off at the wrong building, utilize the USPS on e 70th st. I walked up to the window today and the lady was so rude, I thought I had done something to upset her, yet I was just waiting in line to pick up my package because it had been lost since the 18th of December. This place makes me uncomfortable every time I’m inside. Pay the extra money and use UPS or FedEx. Avoid at all costs.
  • SR
    SpanishMaven Ramirez
    Dec 23, 2025
    1.0
    I went to window 13 on Dec.23 rd and a lady wearing a pink Cristina’s hat processed my international delivery. However, she got ballistic when I pressed “Neutral “ as a review for her service, and cancelled all my transaction after completing the form .. Now she is in window 13 … I asked for the supervisor … She came and instead of telling her to complete the process… ( because the employee has to follow the orders of the supervisor).The employee was screaming and yelling..making a scene not following any order from her superior. I was fair enough to press “neutral” for her service. The supervisor- came without any authority and asked me to do the whole process again. These disrespectful people don’t realize that AI will take over their jobs ASAP … on top of that ….the rude employee cancel my order, made a scene and their supervisor didn’t do anything about it. Apparently being a manager or supervisor means anything in this place. Apparently there is not authority who can tell an employee to stop the tantrum and work professionally. I cannot imagen how that employee treats their superiors behind the scenes. Poor woman .. she will lose her job in less than 5 years thanks to AI and I will be more than happy to come here and see only machines. At Least machines are not going to be rude, disrespectful ( to their own bosses ), and not going to make a scene in front of everyone.
  • LM
    Lisa M
    Dec 22, 2025
    1.0
    This USPS office is shockingly unhelpful. The staff are rude, dismissive, and seem irritated the moment you ask a question. Instead of helping, they do absolutely nothing and make you feel like you are inconveniencing them by simply being there. No effort, no solutions, no professionalism. Just attitude and indifference.
  • MD
    Mk D
    Dec 6, 2025
    1.0
    I witnessed something very upsetting at this post office. One of the tellers screamed at a man simply because he brought his small dog inside. It was completely unnecessary and unprofessional. The dog was calm and better behaved than many people, yet the way the teller reacted was downright traumatic to watch. Unfortunately, this isn’t an isolated incident—this location already has a reputation for rude behavior from certain employees. Some of the tellers act as if providing basic customer service is a burden, even though this is their job. The staff here need serious improvement in how they treat customers. People deserve respect, and it’s not our fault if someone chooses a job that doesn’t suit their attitude or temperament.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.