Brand Certified
United States Postal Service
2.1(168 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
27 W 60th St, New York, NY
10023, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 27 W 60th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
168 reviews
5 stars
38
4 stars
4
3 stars
7
2 stars
9
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, with specific complaints about certain employees being particularly confrontational and dismissive.
Staffing Issues
Customers noted that the location is often understaffed, leading to long wait times and frustration among patrons.
Mixed Experiences
While many reviews are negative, a few customers reported positive interactions with specific employees, indicating that experiences can vary significantly.
Cleanliness and Efficiency
Some customers appreciated the cleanliness of the location and noted that service could be efficient when staff were available.
- TKtsotne khubutia2 days ago1.0I had a very disappointing experience at this USPS office. The customer service was terrible. The employee showed no politeness, no willingness to help, and provided absolutely no information about how to send my letter. When I politely asked for assistance, the employee did not even look at me and simply shouted “Next.” It felt extremely disrespectful and unprofessional. Customer service should at least include basic courtesy and a willingness to guide customers, especially when someone is asking for help. Unfortunately, that was completely missing here. I hope management takes this feedback seriously and improves the level of service at this location.
- S1SKNY 19966 days ago5.0Every post office people go to has a lot of negative reviews. Personally, I don’t have any problems going into a post office like this one for example. Normally, I would come here to buy stamps, or to mail letters and cards to family, friends, and many other people I know.
- AAAshley Loor AlonzoFeb 25, 20261.0I wish i could give worse; i go today looking to send my package. I really never have sent and package and don’t know how to do it and maybe it was my fault for not bringing a pen. I think she realized i hadn’t sent a package before and she was pretty nice after her apprehension. But boy the guy there - don’t even get me started. She told me to go fill out my envelope before coming back and I didn’t have a pen marker anything. This man is waiting for a label to print and sticking it on the box. Literally waiting. I quickly ask can I borrow a pen real quick. Deadpans me “I’m busy right now” - was not requesting his help in any way. Just needed to borrow a pen and had the nastiest attitude while he stood there in silence w his customer waiting for the label. I don’t know how people get hired here. How many seconds does it take to reach for the pen right in front of you and let someone borrow it to fill out a form needed. I’m shocked but I say ok and proceed to wait until the line is done again and the lady let me use her pen right in front of her. Then she quickly sent my package. Very nice lady. Next time guys bring everything yourself; do not ask him for help its not his job to help you.
- SKSonali KhandwalaFeb 7, 20265.0This post office has been my go-to since my family moved to the area in 2018, and I’ve always had positive experiences there. The staff are consistently helpful, friendly, and patient - no matter what I’m trying to send or how busy it is. I’ve noticed some negative reviews online, but I wanted to share my experience because it’s been the opposite. Every interaction I’ve had has been professional and kind, and the employees clearly care about helping customers. I will say it’s a bit sad to see that there are only two people working on most days now. I remember pre-pandemic when every station was filled, and the service felt even more efficient. Still, the current staff does a great job despite the smaller team. If you’re looking for reliable, friendly service in the area, this is the post office I recommend. Now I just wish the price of stamps could return to something normal so I could send cards as often as I used to do!!
- MKMJ KaJan 20, 20261.0The worst Asian lady agent screaming all day here. She said I cannot use this type of box blah blah yelling. She printed out the label, tagged as shipped. Then I asked her then I can can take them back, said I would come back with right box. She said yes. So went back with right package.. Now the QR code is not available and the prepaid label as shipped. She screams “this is your problem, go to the store customer service, get a new label. It’s not my problem.” If it’s already shipped- but the post office doesn’t have the package, honestly/technically she lost my package. It’s your responsibility. They are federal employees so they don’t get fired or punished by my review though, She and her family need to feel shamed/embarrassed about herself. She doesn’t look young but she still doesn’t know what USPS employees can/need do. Such a disappointing.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I get at the United States Postal Service located at 27 W 60th St?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo with an appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler, although limited walk-in hours are offered at select locations.
What are the operating hours for the USPS at 27 W 60th St?
The Post Office is open Monday to Friday from 9:00 AM to 5:30 PM and closed on Saturdays and Sundays.
How do I reserve a PO Box at this USPS location?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and then complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access may vary by location, so check with this Post Office for specific lobby hours.
What nearby transportation services can help me get to the United States Postal Service?
Nearby services like the Manhattan Limousine Company provide transportation options, making it convenient to visit the Post Office at 27 W 60th St.
Are there any nearby educational institutions I can visit before or after coming to the Post Office?
You can visit nearby places such as Columbia University SPS Communication & Creative Services or Fordham University Summer In The City, both close to the Post Office location.
What nearby health and wellness services are close to this USPS location?
Nearby health-related services include Real Nutrition NYC Nutritionist, RobinsPsych, and First Light Home Care of NYC, which you might visit before or after your Post Office trip.
Where can I find support or community services near the 27 W 60th St Post Office?
Community services near this location include Million Dollar Women, Teens for Food Justice, In Christ Missions, and High Water Women, offering various social support programs.
Brand Certified Facts from United States Postal Service
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