Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 178 Columbus Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
254 reviews
5 stars
75
4 stars
19
3 stars
8
2 stars
12
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight extremely rude and unhelpful staff, with many customers expressing frustration over the lack of respect and professionalism.
Staffing Issues
The location is frequently reported as understaffed, leading to long wait times and poor service.
Facility Conditions
Customers noted that the post office is often dirty and poorly maintained, contributing to a negative experience.
Inconsistent Service
While some employees received praise for their helpfulness, the overall service quality is inconsistent, with many customers experiencing hostility.
- MMMarlee MillerNov 28, 20252.0This is my local post office, but if I have to go to the desk for service, I will go somewhere else. I accidentally posted something as an envelope when it should be classified as a package, which was a simple mistake. The man working, Mr. Siddell, was extremely rude, he said well what do you want to do? I said, get the right postage I guess. When I asked what's the difference, he replied that I can send it myself if I have questions. He eventually told me the difference and said now you learned something. Yes. I did. I won't be coming back here unless it's for drop off. If there are managers or supervisors here, please take the reviews seriously. This man specifically is named in other bad reviews. If nothing else, just don't call customers names or be antagonist and rude.
- ZSZarina ShiqerukajNov 17, 20251.0I have NEVER in my life met an employee more rude than Mr. Siddell at this location. He treats people without respect and no idea what he talks in low voice, but my experience today at this location was terrible. I wish a supervisor can have a good talk with him to make him understand that he gets paid to do his job. I wish I could give 0 stars.
- YMYosephine Martleen MelendezNov 13, 20251.0I came there for nothing really and the lady that was there this morning(11/13 at around 8.15am) refused to help me taking my package because she said she was alone and mind you, there were lots of times when there is NO CUSTOMER. But still, refusing to take my package after USPS attempted 2 times my Amazon delivery without actually going to my building. I asked her why they did that, she said that’s the delivery people from downtown
- RERichard ErvaisOct 31, 20252.0I live near this post office and use it regularly. I’ve been mailing things for 60 years. This time I was mailing a very thin flashlight to my sister via First Class mail which would have been around $4. Instead, the clerk, Ricardine, said that only paper can be mailed First Class and this package needed to be mailed by ground transport for over $9.00. I read her from the internet: “Lightweight packages: Small packages containing merchandise or other small items, up to 13 ounces.” My package was 9 ounces. She dragged over another clerk who agreed with her telling me the Postal Service website is wrong. Ricardine then accused me of having this argument before. Never! Poor customer service and not adhering to U.S. Postal Service regulations is not a good thing.
- MTMed TaylorOct 28, 20251.01 Star Review This USPS office is the worst in the world, not just in New York! The employees are extremely rude and unhelpful. They treat customers terribly and act like they don’t care at all. Every visit here is a frustrating and unpleasant experience. I strongly recommend avoiding this location at all costs!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service on 178 Columbus Ave?
This location offers mailing and shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, the Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours for the Post Office at 178 Columbus Ave?
Open Monday to Friday from 8 AM to 7 PM, Saturdays from 9 AM to 4 PM, and closed on Sundays.
Can I rent a PO Box at this Post Office and how?
Yes, you can reserve a PO Box online or in person by bringing two valid IDs and a completed application form.
Is there 24/7 access to the PO Boxes in the lobby?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location.
What nearby attractions are close to the Post Office at 178 Columbus Ave?
Nearby you can visit the COVID-19 Memorial for reflection or attend performances at Opera Ebony theater.
Are there educational institutions near this Post Office?
Yes, nearby are CLISAM elementary school and the Institute of Core Energetics college, which might be of interest to families and students visiting the area.
How can the nearby United States Postal Service Ansonia Station help me?
The Ansonia Station is another local post office nearby, offering additional options for shipping and mailing if this location is busy or closed.
Are there nearby financial services close to this Post Office?
Yes, services like TenX Funding and Mad Money Financial Services are close by, which can be convenient if you need financial assistance after visiting.