United States Postal Service

2.7
200 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1617 3rd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1617 3rd Ave, New York, NY
10128, United States

Hours

Reviews

2.7
200 reviews
5 stars
65
4 stars
13
3 stars
10
2 stars
15
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers report friendly and helpful service, many others describe staff as rude and unprofessional.

Efficiency

Customers appreciate the quick service and short wait times, but there are numerous complaints about long lines and slow processing, especially during peak hours.

Cleanliness

Several reviews mention dirty and unkempt conditions within the post office, impacting the overall customer experience.

Management Issues

There are complaints about poor management and lack of accountability among staff, leading to frustrating customer experiences.
  • SA
    Shirley A
    Dec 18, 2025
    5.0
    They have ALWAYS been very friendly and helpful here it’s my favorite post office. I like this post office.
  • JA
    Jane Ahmon
    Dec 17, 2025
    5.0
    Friendly, lots of employees. Line goes by fast. Lots of decorations and surprisingly good experience
  • JB
    Jo-Anne Brieff
    Dec 16, 2025
    1.0
    As I approached this worker, she looked at me in the most hostile, unfriendly demeanor. The long story short is she gave me a very hard time when the place was not busy, and, she sent a return package to the wrong place, insisting it was correct, when she hadn't recorded the QR code from my phone. I told her. She denied it, showing me her proof, which was bogus, and she had the two packages set aside ready for me when i came over with the QR code. I have not heard from the party (incorrectly sent) for my money back return for $20 and it's over a week. I told her she was very rude and I saw in her eyes, she got the msg.
  • JU
    Journey In USA
    Dec 9, 2025
    1.0
    They are kind and efficient workers here, but dirty floors+surroundings inside made me to give 1* onlly....This is the dirtiest post office I ever seen...garbage everywhere from long time ago....clean up would make this place more sanitary and welcoming..
  • BC
    Bradley C
    Dec 4, 2025
    5.0
    If you came here after reading me reviews on the USPS on East 85th street. Welcome! If not, head over there after reading this one to see what happened to me, it won’t disappoint, I promise. I came here to pick up my package after being sent here from the previous post office. The staff went to the back twice to check but she said she couldn’t find it, and it’s not in the system. Then another person came to help, but after a long 25 minutes wait they still couldn’t find it. She came back to the desk and confirmed that she got a hold of the manager at the post office at 85th street and they said they have my package ready for pick up. She apologized and apologized, but of course she couldn’t find a package that doesn’t even exist in the first place. Wasn’t her fault at all. Grateful for their dedication.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.