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Brand Certified

United States Postal Service

2.7
(201 reviews)

Business Details

1617 3rd Ave, New York, NY
10128, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1617 3rd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1617 3rd Ave, New York, NY
10128, United States

Hours

Reviews

2.7
201 reviews
5 stars
65
4 stars
13
3 stars
10
2 stars
15
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding staff friendliness; some customers report helpful and kind service, while others describe rude and unprofessional behavior.

Efficiency

While some customers appreciate the quick service and short wait times, others complain about long lines and slow processing, especially during passport appointments.

Cleanliness

Several reviews mention the post office's dirty conditions, with calls for better maintenance and organization.

Management Issues

There are complaints about poor management and lack of accountability among staff, leading to frustrating customer experiences.
  • RR
    Ron Ron
    Feb 7, 2026
    1.0
    They are rude and not interested in working
  • SA
    Shirley A
    Dec 18, 2025
    5.0
    They have ALWAYS been very friendly and helpful here it’s my favorite post office. I like this post office.
  • JA
    Jane Ahmon
    Dec 17, 2025
    5.0
    Friendly, lots of employees. Line goes by fast. Lots of decorations and surprisingly good experience
  • JB
    Jo-Anne Brieff
    Dec 16, 2025
    1.0
    As I approached this worker, she looked at me in the most hostile, unfriendly demeanor. The long story short is she gave me a very hard time when the place was not busy, and, she sent a return package to the wrong place, insisting it was correct, when she hadn't recorded the QR code from my phone. I told her. She denied it, showing me her proof, which was bogus, and she had the two packages set aside ready for me when i came over with the QR code. I have not heard from the party (incorrectly sent) for my money back return for $20 and it's over a week. I told her she was very rude and I saw in her eyes, she got the msg.
  • JU
    Journey In USA
    Dec 9, 2025
    1.0
    They are kind and efficient workers here, but dirty floors+surroundings inside made me to give 1* onlly....This is the dirtiest post office I ever seen...garbage everywhere from long time ago....clean up would make this place more sanitary and welcoming..

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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