United States Postal Service

3.2
204 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 23 W 43rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23 W 43rd St, New York, NY
10036, United States

Hours

Reviews

3.2
204 reviews
5 stars
93
4 stars
19
3 stars
8
2 stars
8
1 star
76

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed, with some praising helpful and friendly service while others report rudeness and unprofessional behavior.

Service Efficiency

Many customers noted that the service can be quick and efficient, but there are complaints about long wait times and inadequate staffing during busy hours.

Operational Issues

Customers frequently mentioned problems with inconsistent opening hours and miscommunication regarding service availability.

Shipping Concerns

Several reviews highlighted significant issues with shipping delays and package handling, leading to customer dissatisfaction.
  • SS
    Sandesh Shettar
    Jan 6, 2026
    5.0
    It works and no line.
  • TT
    TrendiMarkt
    Dec 25, 2025
    1.0
    Why is the product to be delivered to my customer in Michigan first sent to Phoenix and then shipped to Michigan without knowing where it will go after landing at New York airport? The product has been in America for 8 days. And it is still traveling to be delivered to the customer. Customer dissatisfaction is entirely dependent on shipping. But our customers take us as interlocutors. We don't want to victimize them. While we are trying to provide good service, we look bad because of the cargo companies. American consumers don't deserve this. He deserves the best. Someone has to solve this now.
  • JB
    Joe B
    Dec 3, 2025
    1.0
    Unfriendly attitude no cash for payouts rude staff cane 3 times and attitude was appalling
  • SS
    Shadow S
    Nov 3, 2025
    5.0
    Had Great experience several times at this location
  • CF
    Carla Peirano Figueroa
    Oct 6, 2025
    5.0
    Excelente experiencia. La atención rápida y diligente. Además el precio muy bien para lo que es NYC.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.