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Brand Certified

United States Postal Service

3.2
(206 reviews)

Business Details

23 W 43rd St, New York, NY
10036, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 23 W 43rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23 W 43rd St, New York, NY
10036, United States

Hours

Reviews

3.2
206 reviews
5 stars
93
4 stars
19
3 stars
8
2 stars
8
1 star
78

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff were mixed, with some praising friendly and helpful service while others reported rudeness and unprofessional behavior.

Service Efficiency

Many customers noted that the service was quick and efficient, although there were complaints about long lines and insufficient staffing during busy times.

Operational Issues

Customers frequently mentioned problems with inconsistent opening hours and delays in package delivery, leading to frustration.

Customer Support

While some customers received excellent support, others faced challenges with staff being unhelpful or dismissive when addressing their concerns.
  • YL
    Yikai Lian
    Feb 6, 2026
    1.0
    Always bad attitude and nonsense request
  • SS
    Sandesh Shettar
    Jan 6, 2026
    5.0
    It works and no line.
  • TT
    TrendiMarkt
    Dec 25, 2025
    1.0
    Why is the product to be delivered to my customer in Michigan first sent to Phoenix and then shipped to Michigan without knowing where it will go after landing at New York airport? The product has been in America for 8 days. And it is still traveling to be delivered to the customer. Customer dissatisfaction is entirely dependent on shipping. But our customers take us as interlocutors. We don't want to victimize them. While we are trying to provide good service, we look bad because of the cargo companies. American consumers don't deserve this. He deserves the best. Someone has to solve this now.
  • JB
    Joe B
    Dec 3, 2025
    1.0
    Unfriendly attitude no cash for payouts rude staff cane 3 times and attitude was appalling
  • SS
    Shadow S
    Nov 3, 2025
    5.0
    Had Great experience several times at this location

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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