United States Postal Service

3.2
202 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 23 W 43rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23 W 43rd St, New York, NY
10036, United States

Hours

Reviews

3.2
202 reviews
5 stars
93
4 stars
19
3 stars
8
2 stars
8
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; some customers praised friendly and helpful service, while others reported rudeness and unhelpfulness.

Efficiency

While many customers noted quick service and efficient handling of tasks, others experienced long wait times and poor communication.

Operational Issues

Customers frequently mentioned inconsistencies with opening hours and staff availability, leading to frustration.

Overall Experience

The overall sentiment is divided; some customers had positive experiences, while others reported significant dissatisfaction with service quality.
  • SS
    Shadow S
    Nov 3, 2025
    5.0
    Had Great experience several times at this location
  • CF
    Carla Peirano Figueroa
    Oct 6, 2025
    5.0
    Excelente experiencia. La atención rápida y diligente. Además el precio muy bien para lo que es NYC.
  • YL
    Yerlyn Maria Abarca Lopez
    Sep 16, 2025
    5.0
    5 stars, service was friendly and quick without feeling rushed. Nick answered all my questions and made the purchase easy and quick.
  • CG
    Catherine Gold
    Sep 10, 2025
    1.0
    It is a Wednesday in September (10th) at 3:00 PM. It’s not late, not holiday time, it is a completely normal day/ time for the line to be out the door!! There were more than 20 people in line. There is only one window open with a rude clerk who doesn’t know the basics. And another clerk moving boxes behind the scenes who got mad because I asked where the entrance was (the main door was closed). If I could give you negative stars I would.
  • AF
    Andrew Fox
    Aug 22, 2025
    5.0
    Very pleasant and helpful lady assisted me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.