United States Postal Service

1.8
297 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 153 E 110th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
153 E 110th St, New York, NY
10029, United States

Hours

Reviews

1.8
297 reviews
5 stars
35
4 stars
15
3 stars
11
2 stars
16
1 star
220

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers feeling disrespected and ignored.

Efficiency

Customers consistently reported long wait times and inadequate staffing, often with only one or two clerks available for large crowds.

Package Handling

There were multiple complaints about lost packages, incorrect deliveries, and poor handling of mail, leading to significant customer frustration.

Management Issues

Many reviews pointed to poor management and organization at this location, contributing to the overall negative experience.

Mixed Experiences

While the majority of feedback was negative, a few customers reported satisfactory service, indicating inconsistency in staff performance.
  • EP
    Edith P.
    2 days ago
    1.0
    They need to extend hours at least till 7:00pm. Everyone depends on packages and the working hours they have is the time that everyone has to go to work 9-5 by the time you come from work they closed and now you must wait until the a Saturday and now you must take your day off to pick up packages. This is federal why not extend and then only two clerks working. Please extend the hours like other post offices.
  • DC
    David Canady
    Nov 17, 2025
    1.0
    Do not ask the clerks to do their jobs, they hate that.
  • SN
    Sally Nilsson
    Nov 13, 2025
    1.0
    Staff really seems like they do not want to work there! Would not recommend - long ques, and none costumer service.
  • KS
    Kayla May Suarez
    Nov 5, 2025
    1.0
    I want to preface by saying I showed up to the post office thinking I could drop off my UPS return. So that that’s completely on me and I made a silly mistake. When I arrived at the window, the first thing out of the teller’s mouth was “should I beat you now or beat you later?” I was completely taken aback by her comments and responded “I don’t understand what you mean by that” She then responded with “look at the label it says UPS. We don’t take that here“ I don’t know what anyone is going through and I wanna give her the benefit of the doubt, but if she’s talking to people that arrive in that way, there’s absolutely no reason why this woman should still be working here. There are other ways to redirect people without threatening them.
  • LC
    Luis Castrodad
    Oct 16, 2025
    1.0
    I've lived in this neighborhood for over 30 years. I have avoided this post office for 5 years now because of their horrible service and behavior. I had no choice. I needed to pickup a certified letter. I saw someone at the door so I approached the door thinking I got there just in time. They saw me coming and yelled we are closed. I asked what time they closed and I know she heard me. She said nothing, she just ran away completely disregarding my question. I was looking for a closing hrs on the door and there was nothing. I assume she needed to close the automated gate and realized I was in the way because she saw that I was still standing looking for a closing time on the door. She yells 5 from a distance. I see nothing has changed. The government should shut this branch down and start all over again with all new hires.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.