United States Postal Service

2.5
283 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 149 E 23rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
149 E 23rd St, New York, NY
10010, United States

Hours

Reviews

2.5
283 reviews
5 stars
75
4 stars
23
3 stars
12
2 stars
28
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight a pattern of rude, unhelpful, and dismissive behavior from staff, creating a hostile environment for customers.

Staff Performance

While some employees received praise for their helpfulness, many others were criticized for being aggressive and unprofessional.

Wait Times

Customers frequently reported long wait times and inadequate staffing, leading to frustration during visits.

Facility Conditions

The post office was described as unclean and poorly maintained, contributing to a negative overall experience.
  • JD
    J Danen
    1 day ago
    1.0
    Eight people in line at 11:30am and one employee working the counter
  • SP
    Sophia Park
    Nov 7, 2025
    5.0
    Kind & helpful staff! Walked me through the process of shipping to Canada.
  • KP
    Kendrick Pifer
    Nov 1, 2025
    1.0
    Most aggressive woman I have ever encountered in my 15 years of living in NYC working here. Immediately started yelling. I walked out. Horrible and hostile environment.
  • MN
    My Nguyen
    Sep 25, 2025
    1.0
    yeah if you want to get yelled at, feel hostile and so much aggressions from employees, leave out crying - be my guest. come here. They will make sure you will feel like garbage!! <3
  • FC
    Familiar Curfew
    Sep 12, 2025
    4.0
    I go here whenever I need to mail a package, which is somewhat often. Once i had a staff member who was pretty mean but otherwise they get the job done fine

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.