Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.5
(290 reviews)

Business Details

149 E 23rd St, New York, NY
10010, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 149 E 23rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
149 E 23rd St, New York, NY
10010, United States

Hours

Reviews

2.5
290 reviews
5 stars
75
4 stars
23
3 stars
12
2 stars
29
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, creating a negative experience for customers.

Staff Attitude

Many customers reported aggressive and condescending behavior from employees, leading to feelings of discomfort and disrespect.

Service Efficiency

Long wait times and understaffing were frequently mentioned, contributing to frustration among patrons.

Positive Experiences

A few customers noted positive interactions with specific staff members who provided helpful and friendly service.
  • GJ
    Georgie Jones
    3 days ago
    1.0
    Rudest & laziest woman I’ve ever encountered! Shame because the male employees I’ve interacted with at this location are so helpful and efficient.
  • BB
    Beckan Beckan
    Feb 11, 2026
    1.0
    Mandaron mi Paquete a otro estado y me retuvieron el paquete el error fue de el asesor llevo dos o días y nada que retornan mi paquete y nunca tienen una respuesta esta oficina postal es lo pero
  • GL
    Grok Lover
    Feb 9, 2026
    1.0
    Genuinely some of the more miserable people on this planet. Hey I get it, it’s a boring job and and no one likes work. The lady work 2/9 @ 6:30 pm ET couldn’t have been ruder. God forbid someone needs some help because they don’t go to the post office everyday.
  • YL
    Yadery Lora
    Feb 5, 2026
    1.0
    Today I went to purchase a money order, and there were four people ahead of me. The clerk assisting customers had a very rude attitude and was speaking disrespectfully to them. While waiting, I was hoping she would not treat me the same way, but unfortunately she did. She spoke in a very loud and condescending manner, seemingly to draw attention and embarrass customers in front of others. Customer service should be respectful and professional, especially in a public place like a post office. This experience was very uncomfortable and disappointing.
  • MM
    Muro
    Jan 16, 2026
    1.0
    One of the worst USPS I've been too. It's completely under staffed and the staff they do decide to hire are rude and completely not helpful. I came there to ask about the location of my package and my questions got brushed off like I was forcing them to work. Don't come to this place if you don't want your day to be ruined.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others