Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 127 W 83rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
338 reviews
5 stars
52
4 stars
13
3 stars
8
2 stars
17
1 star
248
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely poor service, including rude staff and long wait times due to understaffing.
Staffing Issues
Many reviews highlighted chronic understaffing, with only one or two windows open during peak hours, leading to long lines and delays.
Facility Condition
The post office was described as dirty and in disrepair, with outdated equipment and a lack of basic supplies.
Customer Experience
Numerous customers expressed frustration with the lack of urgency and professionalism from staff, leading to negative experiences.
Mixed Reviews on Individual Staff
While some employees received praise for their helpfulness, many others were criticized for their rudeness and lack of assistance.
- DYDorian Yeager6 days ago1.0Have had several checks stolen right out of the post office. In decades, I've never seen more than 2 windows open at the same time. Registered and return report chits almost never put out. Have seen dogs and homeless defecate inside. Christmas season is beyond description. I'd rather walk gifts to New England than try to ship from this office. Truly horrible in every conceivable way. I don't know anyone in the neighborhood who hasn't complained and nothing, ever is addressed.
- JMJosh Martineau (The Martinbros)Nov 15, 20251.0I waited a long time in line only to find out that they are out of customs forms. Why do they not have millions of customs forms sitting in the back? Why can't they print more when they need it? Why don't they put a notice out front that they're out of customs forms? Is that something I need to ship a letter to Chile? Ridiculous.
- LGLuz GarciaNov 5, 20255.0Went in today to get my daughter’s passport and photos done and I had a great experience. My appointment was at 2:45pm on a Wednesday afternoon and it was empty, I had no wait. The lady who helped me today was so kind and patient and even made a copy of my ID which I forgot to do before coming in. My 1 year old was crying because she was overdue for a nap and she was still very patient trying to take her picture. Took multiple shots ‘til we got a good one. I must say though it really helped to have all proper documents and forms ready and filled out before coming in. I was in and out in about 15 minutes.
- KAkerdija AustinNov 5, 20251.0Wished I can give this USPS a negative star this is one or the worst post offices in the all the 5 boroughs it says online it opens at 7:30 there is NEVER a clerk at that time … NEVER. There is never enough clerks to help so it’s slow process if you need to speak to anyone it’s truly a nightmare to come here, you must be prepared to spend a lot of time here and to be very annoyed
- NGNastasia GarciaOct 22, 20251.0I just came in tonight to the post office to send an important document for my medical insurance. The teller beyond the counter was EXTREMELY RUDE AND DISSMISSIVE. She told me to step to the side because I didn't fill out the certified mail sent to information prior. However, I have had previous tellers who never told me to step aside to fill out a sent to address to the certified mail ticket. (Side note - I was told by a previous teller that it is actually the job of the teller not ours to have the correct sending address) Now I am scared that she messed up my cetified mail package to my insurance company. Because it is now coming to my attention that the address that it was being sent to did not appear on the screen where you are asked to confirm questions, addresses and make payments. She screamed at me in front of room full of people and threatened to kick me out if I didn't step aside, so she could take care of another customer, even though I was already prepared with the written address about 40 second after she requested it. She embarrassed me so much my that the people online looked at me with pity because of how depicted herself to me and to everyone else. Pure and simple, it was a case of a visioius power play it announce her pathetic power trip. I am very sad and mortified! I am praying now that my mail will be sent correctly by this power trip teller!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 127 W 83rd St offer?
This USPS location provides mail sending, package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this post office?
Yes, this Post Office accepts first-time passport applications and most can take your passport photo. You should complete and print your application form before applying.
Do I need an appointment for passport services?
Most passport services require an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this USPS location?
The USPS at 127 W 83rd St is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 8:30 AM to 4:00 PM, and closed on Sundays.
How can I rent a PO Box at this post office?
You can reserve a PO Box online or in person at the Post Office, bringing two valid IDs and the completed application if applying in person.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this location for specifics.
What nearby post office options are available if I need alternative locations?
Nearby, you can find the US Post Office - Planetarium Station and Post Office Planetarium Station, which also provide postal services.
What local attractions can I visit before or after my trip to the USPS at 127 W 83rd St?
You might enjoy visiting the New Amsterdam History Center, a museum focused on local history, which is close to the postal office.
How can nearby transit stations help me reach the USPS at 127 W 83rd St?
Nearby postal locations like US Post Office - Planetarium Station are close to transit stops, aiding your navigation to this USPS branch.