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Visit your local Post Office™ at 128 E Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and poor attitudes from employees.
Delivery Issues
Numerous complaints about packages being marked as 'attempted delivery' without actual delivery attempts, leading to frustration among customers.
Long Wait Times
Customers frequently mentioned long wait times due to understaffing, particularly during busy hours, causing dissatisfaction with service speed.
Mixed Experiences
While some customers praised individual employees for their helpfulness, overall experiences varied widely, with many expressing frustration over service inconsistencies.
JQ
Joseph Quartana
Dec 31, 2025
1.0
Hey how many people besides me do you think you inconvenienced by posting 1pm closing hours on Google Maps but closing at noon? Incompetent management
SS
Sammy Sheikh
Dec 30, 2025
1.0
They have a machine at this post office to buy labels, so I don't have to get online but no drop off box or window. Some of the women working here are always on a power trip. This post office is the worst.
KK
Karymald
Dec 20, 2025
1.0
Paid for a package got it sent back saying not enough description even though we have sent countless of packages to New Zealand. Was explaining that the description was there and the lady told me to stop talking. Very unprofessional I never was rude to have deserved that type of treatment, even with the disrespect she gave me I remained nice I do not think a worker should speak to anyone like that.
NG
Naroby Guzman
Dec 8, 2025
1.0
Worst workers in there Miserable Also, also the manager too attitude, and I don’t care because I give it right back to them they need new work asap that why post the place on you tube
NN
Nancy
Nov 24, 2025
1.0
It's usually quick if you come during off-peak hours, but you want to come around 4:30pm, good luck. I came in to simply pick up a package, so I waited on the line that says "Inquiry/Parcel Pick Up" I'm the 3rd person in line and when it's my turn, the guy says, sorry go to the other line, this is closed. Fine, I understand it's 4:45pm at this point and his shift ended, so I go to the other line along with others that were waiting behind me. Now there's 5-6 people in front of me and when I was called next, I went to window 4 and she said I need to go to the first window on the far left which is window 2. A customer was already there so I waited behind him, however a guy came up next to me said oh they told me to fill out a form and I don't need to wait in line and come back to the same window, I said sure. As I waited for him, another woman dressed in a yellow hoodie came near me and said oh I was at window 3 but it's closed now and told me to go to window 2, which is the window I was waiting for. At this point, I said I was in line too to pick up a package, and as soon as the guy that came up to me, left, she right away went straight to the window and the USPS worker started to help her, but I was also already in line. If anything, the yellow hoodie should have waited after me.
USPS really needs a ticket system like DMV to show the order of when people arrive and that can determine that if you don't need to wait in line again and return to the same window, then they compare tickets and see who can be assisted first. They have no sequence or order in there. But seeing how slow everything moves in this industry, this ticketing system may never happen.
TLDR: Don't come during busy hours, and don't let people skip you even if they're told not to wait in line.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 128 E Broadway, New York?
This Post Office offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this USPS location?
Yes, this location accepts first-time passport applications and can often take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online; however, limited walk-in hours may be available at select locations.
What are the operating hours of the USPS at 128 E Broadway?
The Post Office is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
Is it possible to rent a PO Box at this USPS and how?
Yes, you can reserve and apply for a PO Box online or in person. Visit the USPS website to check availability and pricing.
Does this location provide 24/7 access to PO Boxes?
Many USPS locations offer 24/7 lobby access to PO Boxes, but availability may vary—please confirm with this local Post Office.
Are there nearby post offices close to 128 E Broadway?
Yes, the US Post Office: Knickerbocker Station and another United States Postal Service location nearby can be used as alternatives or additional services.
What nearby transportation options can help me reach the USPS at 128 E Broadway?
Nearby bus stations include Focus Travel Agency and Wanda Coach - 103 Canal St, which can assist customers in getting to the Post Office.
Are there places near this USPS where I can get passport photos?
The One, a nearby photography studio, may offer passport photo services to complement the USPS passport application process.
What nearby dining options are available around the USPS location at 128 E Broadway?
After your visit, you can enjoy meals at nearby restaurants like Shhh Omakase (sushi), Shabushabu Mayumon (Japanese), and East Broadway Pizza.