United States Postal Service

2.0
293 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 128 E Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
128 E Broadway, New York, NY
10002, United States

Hours

Reviews

2.0
293 reviews
5 stars
53
4 stars
9
3 stars
14
2 stars
19
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reports of rude and unhelpful staff, while a few customers praised individual employees for their kindness and assistance.

Delivery Issues

Numerous complaints about packages being marked as 'attempted delivery' without actual delivery attempts, leading to frustration among customers.

Long Wait Times

Many customers reported excessively long wait times due to understaffing, with only one or two clerks available during busy hours.

Facility Conditions

The post office is described as rundown and in need of repairs, with issues such as broken elevators and cleanliness concerns.

Mixed Experiences

While some customers had positive experiences with quick service and helpful staff, the overall sentiment is overshadowed by negative experiences reported by many.
  • SS
    Sam Singh
    Oct 26, 2025
    5.0
    I have received my package. There service was very good. They are polite and give my package in time.
  • MS
    Master Shredda
    Oct 25, 2025
    1.0
    THE WORST MOST LAZY POST PEOPLE HANDS DOWN! NOW I KNOW AFTER YEARS OF NON DELIVERY ATTEMPTS,AND SAYING THEY ATTEMPTED A DELIVERY AND LEFT A SLIP, WHICH THEY DONT DO EITHER OF, WHAT TO EXPECT, ALWAYS A PICK UP,WASTE YOUR TIME SITTING AROUND WAITING, THEY ARE SICKENING!
  • TD
    Tobias Deng
    Oct 23, 2025
    1.0
    I would give it -5 stars if I could. Most unreasonable and slowest employees I've seen in any service. Tells me to fill out a form but not with complete instructions, sending me to the back of the line for a single blank that I had no idea of multiple times and I ended up waiting 1 hr just to mail a simple package. Workers don't want to work here - only 1 window open with 5 employees walking around with coffee in hand. Don't come here.
  • JG
    Juan Guzman
    Oct 2, 2025
    5.0
    Excellent service. I also have a PO Box here
  • MR
    MD ASHIKUR RAHMAN
    Sep 5, 2025
    5.0
    Service is good. I got my parcel instantly

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.