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United States Postal Service

2.1
(184 reviews)

Business Details

118 E 124th St, New York, NY
10035, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 118 E 124th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
118 E 124th St, New York, NY
10035, United States

Hours

Reviews

2.1
184 reviews
5 stars
36
4 stars
6
3 stars
12
2 stars
9
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Operational Issues

The post office frequently opens late and has long wait times, with many customers expressing frustration over understaffing.

Package Handling

There are multiple complaints about lost or mishandled packages, with some customers alleging theft of mail.

Customer Support

While some employees received praise for their helpfulness, many reviews highlighted a lack of compassion and poor customer service overall.
  • AS
    Avonna Simmons
    6 days ago
    1.0
    I could probably write a book about the problems that I’ve had with this post office. I’ll start off by saying , some of the people there are lovely, very helpful , very apologetic. But , how the post office is ran is beyond me. I had to start paying for a PO BOX because the mail carriers were marking my packages as “trying to deliver” but never knocked on the door . Now , the mail carriers come when they want to, sometimes they might not even come. More recently , there’s been so many issues with them not having enough staff. There’s usually like one person there (lately it’s been Moet , who is always kind and helpful to me ) and she’s unfortunately burnt out because she’s had to do EVERYTHING due to her being the only employee there . At this point they need to just fire people and hire people that actually want to do the damn job. For the past two weeks it’s been a struggle to even pick up things from my PO BOX and now I’m missing mail from my actual address mail box , and there’s no one you can even really complain to. I’ve made complaints , because one thing about me is I’m going to file a complaint , send an email, leave a message, etc and every time I’ve opened a case , someone manages to rectify the issue (for the most part) but I shouldn’t have to constantly make complaints for something to be done. It’s ridiculous at this point. Saying all this to say , I wish they would do better , I wish that someone would come and delegate and make the necessary changes . Not only for the employees that show up , but also for the community that they are serving.
  • KT
    Kiné Sy TH
    May 31, 2024
    1.0
    This place is very poorly managed. I hate coming to this usps post because of how slow they are and how rude employees are. It’s total chaos. Envelopes are not displayed out. Whenever I go there, I have to make a line ask for an envelope, put the address in it, go back on the line to send it. Total waste of my time. Employees at this post office don’t care about customers. There was only one window and a long line when I came today to mail out letters.
  • JZ
    Jing Zhou
    Sep 12, 2019
    1.0
    They put fake message customer affairs service line. You will never reach out to them. And they never return your phone call even you leave sufficient contact info of yours. Helpless. Instead, asking you buy more stamps or services.
  • JS
    Jordan Sorman
    May 21, 2018
    1.0
    Horrible The slowest people I have ever seen They rarely even open on time. If they do, they work at snail pace. Horrible. The worst
  • LB
    Lori C. Brown
    Oct 1, 2015
    1.0
    The worse customer service, disgustingly ghetto. Please shut this USPS down and fire everyone. They are awful and NEVER deliver or do anything.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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