United States Postal Service

2.1
183 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 118 E 124th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
118 E 124th St, New York, NY
10035, United States

Hours

Reviews

2.1
183 reviews
5 stars
36
4 stars
6
3 stars
12
2 stars
9
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over dismissive attitudes and lack of professionalism.

Operational Issues

Customers frequently reported that the post office opens late, has long lines, and is often understaffed, leading to significant wait times.

Package Handling

There are multiple complaints about lost packages, incorrect deliveries, and issues with tracking, indicating a lack of reliability in package handling.

Mixed Experiences

While many reviews are negative, a few customers mentioned positive interactions with specific staff members, suggesting inconsistency in service quality.

Facility Conditions

Several reviews noted the post office's poor cleanliness and organization, contributing to an overall negative customer experience.
  • CB
    Cualquier Bueno
    Sep 9, 2025
    1.0
    They are not kind.
  • PR
    Porschia Rolle
    Sep 2, 2025
    1.0
    Arrived at 4:45 and it was closed. Follow your own hours, do your job, and stop being lazy.
  • MM
    Melody
    Aug 23, 2025
    1.0
    Said they didn’t sell post card stamps here.
  • RS
    Robert Scott
    Jul 28, 2025
    1.0
    Never open on time
  • JS
    Jordan Sorman
    May 21, 2018
    1.0
    Horrible The slowest people I have ever seen They rarely even open on time. If they do, they work at snail pace. Horrible. The worst

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.