Certified by United States Postal Service • Mar 01, 2026
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Visit your local Post Office™ at 118 E 124th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
184 reviews
5 stars
36
4 stars
6
3 stars
12
2 stars
9
1 star
121
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, leading to a negative experience.
Operational Issues
The post office frequently opens late and has long wait times, with many customers expressing frustration over understaffing.
Package Handling
There are multiple complaints about lost or mishandled packages, with some customers alleging theft of mail.
Customer Support
While some employees received praise for their helpfulness, many reviews highlighted a lack of compassion and poor customer service overall.
AS
Avonna Simmons
6 days ago
1.0
I could probably write a book about the problems that I’ve had with this post office. I’ll start off by saying , some of the people there are lovely, very helpful , very apologetic. But , how the post office is ran is beyond me. I had to start paying for a PO BOX because the mail carriers were marking my packages as “trying to deliver” but never knocked on the door . Now , the mail carriers come when they want to, sometimes they might not even come.
More recently , there’s been so many issues with them not having enough staff. There’s usually like one person there (lately it’s been Moet , who is always kind and helpful to me ) and she’s unfortunately burnt out because she’s had to do EVERYTHING due to her being the only employee there . At this point they need to just fire people and hire people that actually want to do the damn job. For the past two weeks it’s been a struggle to even pick up things from my PO BOX and now I’m missing mail from my actual address mail box , and there’s no one you can even really complain to.
I’ve made complaints , because one thing about me is I’m going to file a complaint , send an email, leave a message, etc and every time I’ve opened a case , someone manages to rectify the issue (for the most part) but I shouldn’t have to constantly make complaints for something to be done. It’s ridiculous at this point.
Saying all this to say , I wish they would do better , I wish that someone would come and delegate and make the necessary changes . Not only for the employees that show up , but also for the community that they are serving.
KT
Kiné Sy TH
May 31, 2024
1.0
This place is very poorly managed. I hate coming to this usps post because of how slow they are and how rude employees are. It’s total chaos. Envelopes are not displayed out. Whenever I go there, I have to make a line ask for an envelope, put the address in it, go back on the line to send it. Total waste of my time. Employees at this post office don’t care about customers. There was only one window and a long line when I came today to mail out letters.
JZ
Jing Zhou
Sep 12, 2019
1.0
They put fake message customer affairs service line. You will never reach out to them. And they never return your phone call even you leave sufficient contact info of yours. Helpless. Instead, asking you buy more stamps or services.
JS
Jordan Sorman
May 21, 2018
1.0
Horrible
The slowest people I have ever seen
They rarely even open on time. If they do, they work at snail pace. Horrible. The worst
LB
Lori C. Brown
Oct 1, 2015
1.0
The worse customer service, disgustingly ghetto. Please shut this USPS down and fire everyone. They are awful and NEVER deliver or do anything.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 118 E 124th St?
You can send mail and ship packages, obtain money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time U.S. passport applications and most locations can also take your passport photo. You need to complete and print your application form before applying.
Do I need an appointment to get passport services at this location?
You generally need to schedule an appointment via the online scheduler for passport services, although limited walk-in hours are offered at select locations.
What are the business hours of the United States Postal Service at 118 E 124th St?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
Where can I reserve a PO Box for this location?
You can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm, then complete the setup in person at the Post Office.
Can I access my PO Box in the lobby outside of normal business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Please check with this local Post Office for specific access hours.
What nearby places can help me combine my visit with other activities?
Nearby places like Regine's Catering can provide catering services, Club Pilates offers fitness activities, and Harlem Central Hotel is available if you need accommodation.
How can I get to the United States Postal Service at 118 E 124th St using public transit?
Nearby landmarks such as the US Post Office and Park Avenue Dialysis Center can help orient you to find this postal location easily within the neighborhood.
Are there any nearby places to grab food before or after visiting the Post Office?
Yes, nearby restaurants include China King for Chinese food, Popeyes® Louisiana Kitchen for fast food chicken, and Jimbo's Hamburger Palace for burgers.
Who can I contact for more information about the services offered at this Post Office?
You can call the local phone number +1 212-722-0751 or visit the official USPS location website at https://tools.usps.com/locations/details/1480375.
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