United States Postal Service

2.5
146 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 114 John St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
114 John St, New York, NY
10038, United States

Hours

Reviews

2.5
146 reviews
5 stars
42
4 stars
10
3 stars
8
2 stars
6
1 star
80

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

A significant number of reviews highlight the staff as rude, unhelpful, and dismissive, with many customers expressing frustration over their interactions.

Customer Service

While some customers report positive experiences with helpful staff, the overall sentiment indicates a lack of consistent customer service quality, with many feeling neglected or mistreated.

Efficiency

Customers noted that wait times can vary, with some experiencing long lines and slow service, while others mentioned quick and efficient transactions.

Mixed Experiences

There are contrasting opinions about the staff, with some praising their friendliness and helpfulness, while others describe them as aggressive and unprofessional.

Service Reliability

Several reviews mention issues with lost packages and poor handling of mail, contributing to a lack of trust in the postal service at this location.
  • CT
    Christopher Taha
    Oct 21, 2025
    1.0
    Sad.
  • RG
    Ryan Gu
    Aug 29, 2025
    5.0
    Just wanna say my wife and I used this post office several times over the past few years and we have never experienced any issue. Staff are friendly and the line is usually not too crazy. I see quite a few negative comments but gotta give credits when it is due. Don’t be scared away :)
  • RR
    Rowena Ramdeo
    Jul 30, 2025
    1.0
    The experience i have here with the people at the counter needs lesson on customer service. Rude Rude Rude
  • LX
    Lei xu
    Jun 26, 2025
    1.0
    Very passive aggressive staff.
  • JG
    John Gee
    May 3, 2024
    5.0
    It is what it is. A post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.