United States Postal Service

2.5
147 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 114 John St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
114 John St, New York, NY
10038, United States

Hours

Reviews

2.5
147 reviews
5 stars
42
4 stars
10
3 stars
8
2 stars
6
1 star
81

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported experiencing rude and unhelpful staff, with several specific complaints about individual employees.

Service Quality

There are mixed reviews regarding service quality, with some customers praising helpful staff while others experienced significant issues with package handling and delivery.

Customer Experience

Numerous reviews highlighted a lack of professionalism and poor customer service, leading to frustration among patrons.

Efficiency

While some customers noted quick service during their visits, others reported long wait times and inefficiencies in handling transactions.
  • TT
    Theresa
    Dec 20, 2025
    1.0
    Unfriendly and rude attitude every single time.
  • CT
    Christopher Taha
    Oct 21, 2025
    1.0
    Sad.
  • RG
    Ryan Gu
    Aug 29, 2025
    5.0
    Just wanna say my wife and I used this post office several times over the past few years and we have never experienced any issue. Staff are friendly and the line is usually not too crazy. I see quite a few negative comments but gotta give credits when it is due. Don’t be scared away :)
  • RR
    Rowena Ramdeo
    Jul 30, 2025
    1.0
    The experience i have here with the people at the counter needs lesson on customer service. Rude Rude Rude
  • LK
    Linnea Karlsson
    Dec 12, 2016
    1.0
    I was literally yelled at because I was in the wrong line. Most disrespectful woman I've ever met.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.