United States Postal Service

2.4
214 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 115 E 34th St Frnt 1 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
115 E 34th St Frnt 1, New York, NY
10016, United States

Hours

Reviews

2.4
214 reviews
5 stars
48
4 stars
25
3 stars
13
2 stars
8
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or confrontational.

Staff Efficiency

Customers frequently noted slow service and long wait times, often due to insufficient staffing or employees taking breaks at the same time.

Operational Issues

The location has inconsistent hours, with reports of being closed unexpectedly and not adhering to posted hours, causing frustration for customers.

Mixed Experiences

While some customers had positive interactions with specific staff members, the overall sentiment leaned heavily towards dissatisfaction with service quality.

Self-Service Problems

Customers expressed frustration with the self-service kiosks being locked or unavailable during posted hours, limiting access to services.
  • JM
    Jenna Matthews
    2 days ago
    1.0
    There is a sign on the door saying 24 hour kiosk, however the door is locked even at 3:30 on a Saturday. Please update !
  • JD
    Jiya Deepak
    4 days ago
    1.0
    The staff were incredibly rude and unprofessional.They were no help whatsoever. Would not recommend coming here if you can help it!
  • EL
    Ekaterina Laci
    Oct 31, 2025
    1.0
    Terrible service! Three clerks were sitting around and not serving any customers ..Just one was working..They were all Very concerned with my service dog.. they were all asking what kind of service it was (even after i clearly stated it it is Legal Registered Alert animal..) they kept on about random people coming in with random Dogs.....Then the clerk said.. i should have used a self service instead .. Just wow.. Wrong people for this kind of Job in customer service ...Very Unprofessional! Please get informed about it and provide Help and Respect instead....! Would not recommend going to this location if you can avoid it!!
  • MP
    Maria Pereira
    Oct 24, 2025
    5.0
    I felt genuinely obliged to write this review because I had read so many bad ones before coming here, but my experience was completely different. The person at the counter was so helpful! I had an issue with my label and the packaging I brought, and they helped me fix everything easily, with no extra cost and no hassle at all. Overall, a great experience!
  • JJ
    Jocelyn
    Oct 17, 2025
    4.0
    Really surprised at the reviews I had a great experience at this post office. The staff is kind, patient, and really helpful with any mailing questions. Makes errands so much easier! I packed my box and didn’t have to purchase tape because the boxes actually bring tape on them this is a great idea and saved me money!Took off 1 star just because they can use a few more clerks but besides that I will definitely come back to this location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.