United States Postal Service

2.4
307 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 909 3rd Ave Ofc to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
909 3rd Ave Ofc, New York, NY
10022, United States

Hours

Reviews

2.4
307 reviews
5 stars
81
4 stars
21
3 stars
12
2 stars
21
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from helpful and professional to rude and unhelpful.

Long Wait Times

Many customers reported excessively long lines and slow service, particularly during peak hours.

Staffing Issues

Numerous reviews highlighted understaffing, leading to overwhelmed employees and poor customer experiences.

Accessibility Concerns

The location is noted as not being wheelchair accessible, which has been a point of frustration for some customers.

Mixed Reviews on Efficiency

While some customers praised the efficiency of certain employees, others experienced significant delays and mismanagement.
  • VS
    Victor Sorin
    Dec 30, 2025
    5.0
    Great postal workers, helpful and kind
  • ML
    Marina Levin
    Dec 15, 2025
    1.0
    Is this a joke? During the height of the holiday season, they have 2 people working and 30 people in line at 6 pm when people are getting off work. It seems that no one cares about serving customers.
  • DA
    David Azar
    Dec 6, 2025
    2.0
    Employees were great however this location is not wheelchair accessible (pretty wild considering it’s named after FDR!!)
  • DH
    DJ HIMAZ
    Dec 3, 2025
    5.0
    I watched something today that really reminded me how important respect is at the post office. An older customer at Window 6 spoke to the young gentleman working there in a rude, disrespectful, and prejudiced way — and it wasn’t right. He’s actually one of the best customer service clerks in the whole city, always patient, professional, and helpful no matter how busy it gets. As customers, we need to be better. It starts with us. The holidays are the craziest time of year for USPS — long lines, heavy volume, nonstop pressure — and a little courtesy goes a long way. These employees show up every day to keep things running, and they deserve respect just like anyone else. Please treat the USPS staff with kindness this season. They’re working hard for all of us.
  • MM
    Monika
    Nov 17, 2025
    5.0
    Ms. Bijoya at USPS was very professional, friendly, and efficient when helping me mail my letter. After paying, the rating machine malfunctioned and I accidentally pressed the angry face, but I actually meant to select the happy face! I look forward to receiving Ms. Bijoya’s excellent service again next time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.