United States Postal Service

2.4
302 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 909 3rd Ave Ofc to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
909 3rd Ave Ofc, New York, NY
10022, United States

Hours

Reviews

2.4
302 reviews
5 stars
78
4 stars
21
3 stars
12
2 stars
20
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Staffing Issues

Customers frequently noted understaffing, leading to long wait times and inadequate service during busy hours.

Mixed Experiences

While some employees received praise for their helpfulness, many others were criticized for being unhelpful or dismissive.

Operational Problems

Customers reported issues with package handling, including misdeliveries and lack of assistance in resolving problems.

Facility Conditions

The post office was described as disorganized and poorly managed, with complaints about cleanliness and accessibility.
  • MM
    Monika
    Nov 17, 2025
    5.0
    Ms. Bijoya at USPS was very professional, friendly, and efficient when helping me mail my letter. After paying, the rating machine malfunctioned and I accidentally pressed the angry face, but I actually meant to select the happy face! I look forward to receiving Ms. Bijoya’s excellent service again next time.
  • BL
    Brigitte Lamarche
    Nov 13, 2025
    5.0
    The line is long but the guy who helped me was so nice and funny he made my day
  • HH
    H.A
    Nov 4, 2025
    1.0
    I love how this lady in the picture decided to push the smiley face for me on the kiosk when I asked me how the service was and didn’t even give me a chance to answer the question before she put pretty much five stars. She was on her cell phone, the whole time super ignorant, and they wonder why people don’t like this location because the staff!!!
  • HM
    Hristiyan Manolov
    Oct 29, 2025
    1.0
    The worst possible USPS location of all times. The entire staff here, specifically the managers are extremely rude and useless. Refused to do absolutely anything for a lost/misdelivered package by their employees.
  • KF
    Karin F.
    Oct 18, 2025
    1.0
    Saturday 18 October 8 pm. The self service automated postal center on 54th street is closed despite the fact it says here “we are now open 24 hours a day, 7 days a week”. Can the post office explain its opening times ?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.