United States Postal Service

2.5
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 694 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
694 Main St, New York, NY
10044, United States

Hours

Reviews

2.5
148 reviews
5 stars
43
4 stars
9
3 stars
7
2 stars
7
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of disrespectful behavior and poor communication.

Passport Processing

Numerous reviews highlighted issues with passport processing, including staff absence during appointments and lack of notification about cancellations.

Wait Times

Customers frequently mentioned long wait times and inefficient service, often citing only one staff member available to assist.

Mixed Experiences

While some customers praised specific staff members for their helpfulness and professionalism, these positive experiences were overshadowed by a majority of negative feedback.
  • MM
    Mariama Mamane
    Dec 17, 2025
    1.0
    The worst post office ever. They say they close at 5pm and somehow they close the doors at 4pm. It’s ridiculous.
  • DP
    Denise Psoinos
    Dec 10, 2025
    1.0
    I've been here three times trying to get my child's passport application processed. 2 times by confirmed appointment and once as a walk in. The person who processes the passports is never there and I'm told to just walk in on another day. I went through this post office for passports for years and never had a problem until now. I've wasted a lot of time and money so I'm going to try a different location.
  • MA
    Mohammed Ali
    Sep 29, 2025
    1.0
    The service is very bad and the staff's behavior is the worst.
  • JY
    Jared Yu
    Sep 26, 2025
    1.0
    I made an appointment with the USPS on Roosevelt Island to get a passport for my 7-month-old baby today. When I arrived at the Roosevelt Island post office at the scheduled time, I was told that I couldn't get in because the passport processing staff was off. I was very frustrated. I didn't receive any notification of cancellation, which was very wrong. I don't understand why you didn't cancel my reservation and waste our time.😤
  • BD
    Brócoli brócoli billion Diaz
    Sep 15, 2025
    5.0
    Me atendieron muy bien muchas gracias especialmente la señora Jenifer fue muy amable

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.