United States Postal Service

2.4
168 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 700 Columbus Ave Frnt 4 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
700 Columbus Ave Frnt 4, New York, NY
10025, United States

Hours

Reviews

2.4
168 reviews
5 stars
42
4 stars
13
3 stars
9
2 stars
9
1 star
95

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences vary widely, with many reporting rude and unhelpful staff, while a few highlight friendly and helpful employees like Angie.

Service Efficiency

Long wait times and understaffing are common complaints, with customers often frustrated by slow service and inadequate staffing during busy hours.

Cleanliness and Condition

The post office is described as dirty and in poor condition, with complaints about the facility's overall upkeep.

Customer Experience

Many customers express dissatisfaction with their experiences, citing a lack of professionalism and kindness from staff, leading to a negative atmosphere.
  • MO
    Michelle Ortiz
    5 days ago
    1.0
    What a horrible experience at this location 😕 The clerk was so dry! If you're not happy with your job, seek another one! 😕
  • LG
    Libeth Gutierrez
    Dec 18, 2025
    5.0
    Es la segunda vez que visito este correo la verdad las 2 veces he recibido buena atención la última vez me atendio ALAM muy amable habla poco español pero se esfuerza por hacerte sentir bien y cómodo es una persona respetuosa y muy empatica agradezco su amabilidad y su disposición por el servicio al cliente.
  • IM
    irlida mavromati
    Nov 7, 2025
    1.0
    If you want to experience someone being unnecessarily rude to you, go to this post office! Approaching the counter, saying good morning, not receiving good morning back, and being scalded for not wrapping a package properly, is exactly how I want to start my day. Surely, there are different ways to tell someone that the package is not wrapped properly like: hi, good morning, I'm sorry we can't take this package because it's not wrapped properly but hey you can buy some tape and fix it, this is what's the problem with it. That is an alternative way to communicate to people. It's called being polite and kind. What a shame that we have forgotten basic manners these days!
  • JH
    Jessica Hunter
    Oct 25, 2025
    1.0
    This is the worst post office in Manhattan. I have never had a pleasant experience at this location, at this point I just schlep my mail to the post office by my work because this location is just not worth the hassle.
  • OZ
    Oleg Zilberleyt
    Sep 16, 2025
    5.0
    I , want to share my experience that I received today 09.16.2025. being in this post office. I live near this office and always see a kind and caring attitude to visitors. TODAY I would like to mention the special, friendly and very attentive treatment that I received from an employee of the post office named ALAM .I wish the whole team and their families good luck , joy and good health.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.