United States Postal Service

2.4
166 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 700 Columbus Ave Frnt 4 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
700 Columbus Ave Frnt 4, New York, NY
10025, United States

Hours

Reviews

2.4
166 reviews
5 stars
41
4 stars
13
3 stars
9
2 stars
9
1 star
94

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff vary widely, with many reporting rudeness and unhelpfulness, while a few highlight kindness from specific employees like Angie.

Service Efficiency

Customers frequently mention long wait times and understaffing, leading to frustration during busy hours.

Facility Conditions

The post office is described as dirty and poorly maintained, with complaints about the overall environment.

Customer Experience

Overall, many customers express dissatisfaction with their experiences, citing a lack of professionalism and negative interactions with staff.

Positive Highlights

Despite the negative feedback, some customers have had positive experiences, particularly with individual staff members who provided helpful service.
  • IM
    irlida mavromati
    Nov 7, 2025
    1.0
    If you want to experience someone being unnecessarily rude to you, go to this post office! Approaching the counter, saying good morning, not receiving good morning back, and being scalded for not wrapping a package properly, is exactly how I want to start my day. Surely, there are different ways to tell someone that the package is not wrapped properly like: hi, good morning, I'm sorry we can't take this package because it's not wrapped properly but hey you can buy some tape and fix it, this is what's the problem with it. That is an alternative way to communicate to people. It's called being polite and kind. What a shame that we have forgotten basic manners these days!
  • JH
    Jessica Hunter
    Oct 25, 2025
    1.0
    This is the worst post office in Manhattan. I have never had a pleasant experience at this location, at this point I just schlep my mail to the post office by my work because this location is just not worth the hassle.
  • OZ
    Oleg Zilberleyt
    Sep 16, 2025
    5.0
    I , want to share my experience that I received today 09.16.2025. being in this post office. I live near this office and always see a kind and caring attitude to visitors. TODAY I would like to mention the special, friendly and very attentive treatment that I received from an employee of the post office named ALAM .I wish the whole team and their families good luck , joy and good health.
  • RG
    Random Guy
    Aug 22, 2025
    5.0
    Outstanding service from the two ladies at the front, especially the older lady on the right( i always end up seeing her by luck but the other lady in the middle seems nice too), l lines always moving, extremely professional and very helpful. I don't go to the post office in my neighborhood because of their workers attitude and slow paste of work. Thank you. I left a review because most post office locations here in NYC are despicable.
  • AD
    Anielka Drabinski
    Jun 24, 2025
    3.0
    3 stars only because they’re located conveniently. There’s almost always a line. That never bothered me. 100 degrees inside despite the season. Never bothered me. 1.5 people working there at one time during rush hour? All good. But I asked for my invites to get hand canceled (40 total - 2.5 minutes of stamping time, if that) and they said they would. I tested them by sending myself one. Guess who LIE LIE LIIIEDDDD? So if you’re looking to get your cute invites hand canceled, make them do it in front of you, because otherwise they won’t.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.