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Brand Certified

United States Postal Service

2.8
(324 reviews)

Business Details

93 4th Ave, New York, NY
10003, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 93 4th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
93 4th Ave, New York, NY
10003, United States

Hours

Reviews

2.8
324 reviews
5 stars
122
4 stars
15
3 stars
11
2 stars
15
1 star
161

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some employees like Paula receive high praise for their helpfulness, many reviews highlight rude and unprofessional behavior from other staff members.

Efficiency

Some customers noted that the office is efficient and quick, especially when assisted by certain employees, but others experienced long wait times and poor service.

Staff Attitude

Numerous reviews mention a consistent issue with staff being rude, condescending, and unhelpful, leading to a negative customer experience.

Positive Experiences

Despite the negative feedback, several customers reported positive interactions, particularly with specific employees who provided exceptional service.
  • LB
    L B
    2 days ago
    1.0
    I mailed my mothers 80th Bday present last Wednesday 2/25 from here $20 to get to California in time she hasn’t received it - they had a bin full of mail in front of the line There mail bins for priority packages were all taped up (which is strange ). I’ll never go here ever again - it’s finally arrived w the bottom open but nothing was taken it took 8 days .
  • MB
    Mark Bieri
    Feb 21, 2026
    4.0
    The associate whose name tag says “PM” ALWAYS goes above and beyond to “pre-help” everyone waiting online to make things go faster ☺️
  • EO
    Elkin Ordenana
    Jan 21, 2026
    5.0
    This office is pretty efficient compared to others. Paula is THE BEST. She is knowledgeable, fast, efficient, and kind to all her customers. She is an asset to the usps in general and specifically this location in Union Square.
  • TW
    Timothy Wu
    Jan 16, 2026
    1.0
    Bad attitude, beyond poor customer service, rude, lazy, slow, incompetent — the list goes on to describe the employees here. Sad that DOGE didn’t fix this place and automate everything.. Would love to speak to management (if there even is anyone managing this rundown place). All our tax money and we have an unprofessional place like this is wild. Have a better attitude if you’re going to restrict placing packages by the dropoff zones. 👎🤡
  • YE
    Yesenia Escalante
    Jan 14, 2026
    5.0
    I want to give Ms. Tiara from the Cooper USPS station located at 93 4th Avenue a HUGE Shoutout! She went above and beyond to ensure that I received my package due to a clerical error. We need more people like her in the customer service field!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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