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Brand Certified

United States Postal Service

2.8
(331 reviews)

Business Details

90 Church St, New York, NY
10007, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 90 Church St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
90 Church St, New York, NY
10007, United States

Hours

Reviews

2.8
331 reviews
5 stars
121
4 stars
27
3 stars
13
2 stars
10
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Long Wait Times

Customers frequently reported long wait times, often with only a few service windows open, leading to frustration.

Mixed Staff Experiences

While some staff members received praise for their helpfulness and kindness, others were criticized for their negative attitudes.

Operational Issues

Several reviews mentioned operational problems, such as the fingerprinting machine being down for an extended period and inconsistent hours of operation.

Facility Condition

The post office building was noted for its beautiful architecture and cleanliness, which some customers appreciated.
  • CW
    Cheer Walker
    1 day ago
    4.0
    Waited 25 mins to buy some stamps, only 3 windows were open
  • AT
    Adam Tseng
    Feb 21, 2026
    5.0
    Very efficient and friendly staff ❤️
  • GV
    Gabriell Victor
    Feb 12, 2026
    2.0
    Was able to get what I needed sent but when I realized I could not find the slip I needed & requested one worker was so rude & told me I probably didn’t look hard enough (confirmed they were out of the slip and had to get more in the back) & another worker laughed at me when I asked questions on how to fill out forms I was unfamiliar with. Very disappointing because I just wanted to get this done and wanted to be polite & carry on but was so frustrated I felt my eyes tearing up. Hoping not to return anytime soon
  • II
    Isabel
    Jan 29, 2026
    1.0
    Fingerprinting machine is down. Tried to call ahead of time waited over an hour with no answer. Good luck!
  • AA
    Arl3tsie
    Jan 28, 2026
    2.0
    I normally have no issues with them, but my last two visits have been really rough. One lady accused me of shipping something else via media mail. She stamped and for search apparently, offered to open the parcel to show her exactly what was in it. It was a vinyl, I was sending it out to a friend. The vinyl was search and damaged :) and then yesterday I shipped out a fragile item and the box had fragile written all over it. As soon as I hand it over, the lady threw it in a pile full of other boxes. I packed it well, but I’m not sure now how adequate it was. I never expected her to be that rough with my parcel. Now I’m worried the china plates are damaged. I won’t know for a few days

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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