United States Postal Service

2.8
323 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 90 Church St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
90 Church St, New York, NY
10007, United States

Hours

Reviews

2.8
323 reviews
5 stars
117
4 stars
25
3 stars
13
2 stars
8
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unhelpful staff, with many reviews highlighting poor attitudes and lack of assistance.

Wait Times

Customers frequently reported long wait times, often with only a few service windows open, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, many others had negative experiences, suggesting inconsistency in service quality.

Facility Condition

The post office is noted for its beautiful Art Deco architecture and cleanliness, which some customers appreciated despite their service complaints.
  • PH
    Peter Hernandez
    Dec 29, 2025
    1.0
    The post office is the most terrible location , long line , not sense emergency at all , and really bad customer service .
  • AG
    Alice G
    Dec 23, 2025
    1.0
    The people in this post office are so mean besides one Asian lady. The fingerprint office opens 10am not 8am. They have the notice inside the office. No one can really see it at all.
  • RB
    Rebecca B.
    Nov 29, 2025
    5.0
    Sue was great! So kind, efficient and great service
  • VM
    Victor Quinteros Marquina
    Nov 10, 2025
    5.0
    Great service, fast, opens till 8pm!
  • HP
    Hannah P
    Oct 29, 2025
    2.0
    I was genuinely shocked and saddened at how nasty and condescending the two older women who helped me today were. I don't usually write reviews but I hope management sees this and can do a customer service training refreshment for the staff at this location because I honestly wanted to cry.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.