United States Postal Service

1.7
328 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 90 Vermilyea Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
90 Vermilyea Ave, New York, NY
10034, United States

Hours

Reviews

1.7
328 reviews
5 stars
35
4 stars
14
3 stars
14
2 stars
16
1 star
249

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers reported that the staff is unhelpful, rude, and indifferent, with frequent complaints about their lack of motivation and professionalism.

Service Speed

Customers consistently noted long wait times and slow service, often due to understaffing and inefficient management.

Delivery Issues

Numerous reviews highlighted problems with package deliveries, including claims of packages being marked as delivered without attempts to deliver them.

Customer Experience

Overall, the customer experience is marred by frustration over service quality, with many expressing dissatisfaction and a desire to avoid this post office.
  • BL
    Beatrice Lopez
    Jan 2, 2026
    1.0
    20 people ahead of me.. And only two employees!! This is insane..alll the time !!!
  • CD
    Chris devonish
    Dec 27, 2025
    1.0
    OMG. This has to be the worst post office I have ever been to. Just went to literally drop off a prepaid package... went before they opened. Was outside until 9:15am.. they open at 9am. Then waited 32 minutes inside for a clerk to open a wi dow... I was the second person in line , I got service at 9:58am.. to literally hand them a package I paid for online. Absolutely ridiculous. Please do better.
  • CG
    candas gulsoy
    Dec 12, 2025
    1.0
    Seems like nobody wants to work
  • IR
    Israel P Roman
    Nov 17, 2025
    1.0
    Worst USPS … Uno en el apartamento y después recibiendo mensajes por email que vinieron y trataron de dejar los paquetes y nunca tocaron la puerta estando uno en el primer piso frente a los buzones o dejar el trapo de papel rosado. Chorro de irresponsables!
  • TG
    Tamara Gunash
    Nov 12, 2025
    1.0
    I requested a signature for my package, knowing that they just don’t stop by. Today it says “delivered, signed by individual RB”. Not a mention of who is this individual, if it’s a neighbor, then which apt?! And most of all, why they never buzzed US, as we were all at home?! So frustrating.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.