United States Postal Service

1.7
325 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 90 Vermilyea Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
90 Vermilyea Ave, New York, NY
10034, United States

Hours

Reviews

1.7
325 reviews
5 stars
35
4 stars
14
3 stars
14
2 stars
16
1 star
246

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being indifferent or dismissive.

Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Delivery Issues

Numerous complaints about packages being marked as delivered without actual delivery, along with missing mail and packages.

Passport Services

The passport application process was criticized for poor management, with reports of staff being unavailable or unhelpful during appointments.

Mixed Experiences

While some customers had positive interactions with specific employees, overall experiences varied widely, with many expressing dissatisfaction.
  • IR
    Israel P Roman
    Nov 17, 2025
    1.0
    Worst USPS … Uno en el apartamento y después recibiendo mensajes por email que vinieron y trataron de dejar los paquetes y nunca tocaron la puerta estando uno en el primer piso frente a los buzones o dejar el trapo de papel rosado. Chorro de irresponsables!
  • TG
    Tamara Gunash
    Nov 12, 2025
    1.0
    I requested a signature for my package, knowing that they just don’t stop by. Today it says “delivered, signed by individual RB”. Not a mention of who is this individual, if it’s a neighbor, then which apt?! And most of all, why they never buzzed US, as we were all at home?! So frustrating.
  • JL
    Janet Luna
    Oct 29, 2025
    5.0
    I went in to do a passport application. Wanderlyn was absolutely amazing and so helpful. She has such a nice disposition and was so absolutely amazing!
  • AZ
    Amirali Zangiabadi
    Oct 17, 2025
    2.0
    Had a passport appointment at 10:00 AM, but the staff member responsible wasn’t there. I asked the other employees, and they said she was coming — even though they were just sitting around. The passport person finally showed up at 10:25 AM and said, “I was in the back, and nobody told me you were waiting! Did you tell my colleague you were waiting?” Overall, the staff seemed indifferent and unmotivated.
  • TR
    Tanzeela Rahman
    Sep 15, 2025
    2.0
    I live where I live, and hence my mail comes through this post office. The post office itself is understaffed and sometimes the workers apathy is through the roof. Lines are long. But grateful for a place to drop off packages and rent checks. My biggest gripe however is the mail and package delivery service. Whoever is delivering package has a penchant for either being lazy and marking packages as delivered when they didn't even attempt to make it to your door (my building has cameras and no mail person at the door when packages are marked as delivered) or pocketing the items themselves. Alternatively, I have started adding a signature requirement to expensive packages, and guess what? Now the the mailman takes it upon themselves to FORGE MY SIGNATURE and still proceed to mark the item as delivered. I have tried to open cases about this behavior on the USPS service request website, personally visited the post office with this issue, and have called multiple times. I get the run around. There is no accountability for their workers malicious behavior. Unacceptable. Posting this review as a last resort.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.