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United States Postal Service

1.6
(266 reviews)

Business Details

99 Macombs Pl, New York, NY
10039, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 99 Macombs Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
99 Macombs Pl, New York, NY
10039, United States

Hours

Reviews

1.6
266 reviews
5 stars
24
4 stars
9
3 stars
8
2 stars
13
1 star
212

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but not actually received, with claims of theft and poor delivery attempts.

Customer Service

Many reviews highlighted rude and unhelpful staff, with complaints about long wait times and lack of professionalism.

Operational Efficiency

Customers expressed frustration over understaffing, slow service, and disorganization, leading to long lines and delays.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.
  • YK
    Yam K
    Jan 27, 2026
    1.0
    Worst experience.my package was marked as delivery in front of my door. I went outside. There was nothing. The truck driver stole my valuable package.This is the 3rd time for the past 6 months. Tracking #9400108106244716550946 . If I file claim. They will not refund the money. Useless.I hope they will close this department.zero star
  • BW
    Blads WRX
    Jan 17, 2026
    1.0
    Passport walk in hrs are wrong.
  • DS
    Danna Saldana
    Jan 10, 2026
    1.0
    my package of 400$ was marked delivered, the carrier scanned it as delivered but never actually delivered it. I got camera footage of him never going inside my building. He said he put it inside a parcel box in my building . My building doesn’t even have a parcel box been living there all my life. And as the footage confirmed he never entered the building . the supervisor sided with him and said it was scan delivered so that means it got delivered. Smh they are thieves and take advantage of their position. USPS took fault but because apparently the company I ordered from didnt put insurance they can’t do nothing about it or refund me . So I just lost 400$ because the carrier wanna steal my package and they just allowed it . Unfortunately they can’t disclose the carrier name with me so I can’t even make a report. Please if you wanna order packages and u in the zip code 10031 if it’s valuable order it somewhere else . If the carrier sees the company he will steal it. And get away with it
  • NN
    Noah
    Jan 8, 2026
    3.0
    Nobody knows no one
  • AK
    Ariana Kim
    Jan 4, 2026
    1.0
    I’ve had nothing but awful experiences here. From them already being closed at 12:26pm when their hours said they’re open until 1pm to long lines, broken equipment, a totally disheveled appearance, and rude employees, I wish I didn’t have to deal with them ever again. This is a federal service that we pay for as taxpayers - DO BETTER.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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