United States Postal Service

1.6
262 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 99 Macombs Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
99 Macombs Pl, New York, NY
10039, United States

Hours

Reviews

1.6
262 reviews
5 stars
24
4 stars
9
3 stars
7
2 stars
13
1 star
209

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and respect from employees.

Delivery Issues

Many customers reported problems with package deliveries, including claims of attempted deliveries without actual attempts being made, lost packages, and poor communication regarding undelivered items.

Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration and dissatisfaction with the service.

Professionalism

Overall, the post office was described as lacking professionalism, with complaints about staff attitudes, disorganization, and inadequate service.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating that experiences can vary.
  • SI
    Santiago Iacinti
    Oct 23, 2025
    1.0
    I waited for over two weeks for a valuable package. The colonial park post office did not make any effort to reach me, they left no package slip, and then returned my package to the sender. Worst service ever.
  • CP
    Carlos perez
    Sep 3, 2025
    1.0
    My package was supposedly delivered on August 29th at 8:03 A.M. I immediately went downstairs to go try and pick it up and there was nothing. I NEED ANSWERS!!! I’ve been calling all day today and no one is answering. WHERE’S MY PACKAGE ? I saw someone else on here is having issues as well.
  • QT
    Quentin Tyler
    Sep 2, 2025
    1.0
    My Amazon package became missing after being checked into this post office. No one answers the phone at this location.
  • MR
    Md Mollik Samim Reza
    Aug 22, 2025
    5.0
    All over very good service
  • LM
    lando M
    Jul 9, 2025
    1.0
    Carolyn A Smith , has no respect for the community, instead of talking about it , she tells the workers , " Dont interact " so nothing gets worked out .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.