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United States Postal Service

2.6
(314 reviews)

Business Details

450 Lexington Ave, New York, NY
10017, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 450 Lexington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
450 Lexington Ave, New York, NY
10017, United States

Hours

Reviews

2.6
314 reviews
5 stars
90
4 stars
27
3 stars
22
2 stars
19
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with specific complaints about individual clerks' attitudes.

Staffing Issues

Many customers noted chronic understaffing, leading to long wait times and frustration during busy hours.

Mixed Experiences

While some customers reported positive interactions with specific employees, the overall sentiment leaned towards dissatisfaction with service quality.

Passport Services

The passport application process received particularly negative feedback, with multiple complaints about staff behavior and inefficiency.

Facility Conditions

Customers mentioned uncomfortable conditions, such as lack of air conditioning and inadequate signage, contributing to a poor experience.
  • MH
    McLane Heckman
    3 days ago
    3.0
    How are we supposed to know forms are available at window 22? Clerks can put some signage before making people wait in line and expecting them to know where they’re hiding things. +2 stars for all the other times I’ve been w great service + the excellent space.
  • SD
    Sabrina D
    6 days ago
    1.0
    I wish I read the reviews before going there to try to get my passport done. The clerk processing the passport applications is incredibly rude, nasty, and obviously very miserable. She truly is so disgusting. I did didn’t get her name, but she’s short, dark skinned, and heavy set. I walked in while she was basically berating the customer ahead of me, then tries to tell me to join the other line, even though I was in the correct line. At 2 o’clock in the afternoon, only 2 windows were open: passport, and one for checks, stamps…etc. I left and went to the courthouse instead. I couldn’t possibly interact with her for the duration of the application process. Yikes!!One star because the place is spacious and clean.
  • DD
    Dsantiago7
    6 days ago
    1.0
    Extremely rude and unprofessional. They make up policies that don’t exist. Clerk told me that labels are voided after 2 days which is not true. They have a 30 day validity. She lied to protect the shipping on time metrics is what I was told by eBay. It was an eBay ground label. She stated “I have 30 years experience” congrats and in 30 years you done nothing but reject a parcel for no USPS policy but just one you made up in your own mind. I will make sure that corporate hears about this. You are worried about packages going out on date printed but you never deliver on time. Joke.
  • DL
    Desteona Lekaj
    Feb 24, 2026
    1.0
    The workers there are terrible rude people, personal problems shouldn’t be brought to work and the customers should be helped and answered their questions properly, so the place runs properly as well!! Disappointing place dont go they wont be off help!
  • MK
    Millie Klassen
    Jan 31, 2026
    1.0
    Impolite staff. Unclear instructions. I would never come back

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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