United States Postal Service

2.6
309 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 450 Lexington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
450 Lexington Ave, New York, NY
10017, United States

Hours

Reviews

2.6
309 reviews
5 stars
90
4 stars
27
3 stars
21
2 stars
19
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific employees noted for their poor attitudes.

Long Wait Times

Frequent complaints about long lines and understaffing, with only a few windows open during busy hours.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned towards dissatisfaction.

Passport Services

Numerous negative reviews regarding passport services, highlighting unprofessional behavior and inefficiency.

Facility Issues

Complaints about the lack of air conditioning and general disorganization within the post office.
  • HL
    Heidi Liou
    Dec 31, 2025
    3.0
    This USPS is huge but only 3 people were working so I had to wait about 10min.
  • WW
    Will
    Dec 26, 2025
    1.0
    They absolutely don't care whether your package arrives on time. My priority mail just sit in their bin for three days (still counting...) and no one scans it.
  • OP
    Oleg Pokhodin
    Dec 18, 2025
    1.0
    They make you pay $4 for their tape, or they won't take your package. Mine was from fedex store nearby. Not the worst scam from usps tho
  • BR
    bev Ragbir
    Dec 8, 2025
    3.0
    they said 730 open not true people being waiting the gate open at 736 and you still have to wait no teller
  • KQ
    Karl David quirante
    Dec 2, 2025
    1.0
    Line is too long!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.