United States Postal Service

2.6
304 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 450 Lexington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
450 Lexington Ave, New York, NY
10017, United States

Hours

Reviews

2.6
304 reviews
5 stars
90
4 stars
27
3 stars
19
2 stars
19
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly at the passport service and counter windows.

Staffing Issues

The post office is frequently understaffed, leading to long wait times and frustration among customers.

Mixed Experiences

While some employees received praise for their helpfulness, many others were criticized for their negative attitudes.

Facility Conditions

Customers noted uncomfortable conditions, including a lack of air conditioning and insufficient service windows open during busy hours.

Service Reliability

There were complaints about lost packages and issues with mail forwarding, contributing to a lack of trust in the service.
  • CS
    Christine Spillane
    4 days ago
    1.0
    Norma had a horrible attitude. The only nice person in here is Uddin.
  • RA
    Robert Alejo
    Nov 13, 2025
    1.0
    Coming to a business to do a transaction and no clerk is around, what a tragedy!!!
  • HZ
    heng zhao
    Nov 12, 2025
    1.0
    When you come here, it makes sense why this place is low ratings
  • ST
    Serena Tsang
    Nov 12, 2025
    2.0
    Machine can't ever scan the QR code. Entering manually don't work. Wait times for clerk are horrendus as with all USPS locations. This place is only good for dropoffs.
  • MK
    Maria K
    Nov 10, 2025
    1.0
    Ive had PO box here for over a year now and am not extending it any further because of this post office's terrible customer service. It has gotten progressively worse, while they raise the PO box price every year , they've shut down their pick up window and are now forcing you to stand in the general line to pick up your packages with some clerks here being exteamly rude. Then, way too many times I showed up to pick up my packages after tracking would show the delivered status the clerks would give me a hard time because they always have an exucuse about why they can't give me my package on the same day. So you would not receive your package often times on the same day its delivered to this post office just because they are so disorganized it takes them an additional day to put it into your box or find it if you come in to pick up. I do not recommend this location for a PO box services .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.