United States Postal Service

3.4
586 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 421 8th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
421 8th Ave, New York, NY
10001, United States

Hours

Reviews

3.4
586 reviews
5 stars
259
4 stars
75
3 stars
48
2 stars
32
1 star
172

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or condescending.

Service Speed

Customers frequently mentioned long wait times and understaffing, leading to frustration during busy periods.

Facility Quality

The post office is praised for its beautiful architecture and cleanliness, although some areas need better maintenance.

Mixed Experiences

While some customers had positive interactions with specific staff members, overall experiences varied widely, with many expressing dissatisfaction.
  • FS
    F L S
    Jan 2, 2026
    4.0
    Good post office and beautiful building. Very useful and strategic location. They always have a line but that is understandable. It is a busy central location. However no matter how busy it is, the postal service associate should not press the green button and rate themselves. I usually press the green button but the survey buttons were probably installed for a reason.
  • CD
    Christina Donovan
    Dec 28, 2025
    3.0
    Not wheelchair accessible
  • BT
    Bernice Townsend
    Dec 28, 2025
    3.0
    I don't understand why this location does not utilize the Go Post Delivery set-up. Grand Central station at 42nd street has this. They are understaffed. Most times you're standing in line for 40 minutes, line wrapped 3 times, and only 3 windows, until one of the clerks takes a break, etc.
  • HL
    Heidi Liou
    Dec 22, 2025
    5.0
    Line was about 15min because it was the holidays I think. Beautiful building though.
  • JA
    Jennifer Anderson
    Dec 20, 2025
    5.0
    Wonderful experience on a Saturday morning - no line and super friendly and helpful staff! Go up the stairs from the outside off of 8th and it’s right there!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.