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United States Postal Service

3.4
(597 reviews)

Business Details

421 8th Ave, New York, NY
10001, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 421 8th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
421 8th Ave, New York, NY
10001, United States

Hours

Reviews

3.4
597 reviews
5 stars
261
4 stars
76
3 stars
49
2 stars
33
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, with staff being rude, unhelpful, and dismissive.

Wait Times

Long wait times were frequently mentioned, with customers often waiting 30 minutes or more due to understaffing.

Facility Condition

The post office's beautiful architecture was praised, but some noted cleanliness issues and confusing signage.

Staff Competence

Several reviews highlighted staff incompetence, including issues with processing and lack of knowledge about services.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with specific staff members who were helpful and efficient.
  • JK
    James Knobloch
    1 day ago
    1.0
    I’ve never seen more than 2 of the 10+ windows attended, hence the consistently long lines and waits.
  • FV
    Frederick Bradbury V
    Feb 17, 2026
    5.0
    Absolutely stunning post office interior.
  • TN
    Terencia Ndiaye
    Feb 8, 2026
    3.0
    Only one window 6. Long line. Lol I travel from Brooklyn NYC. The temperature outside is like 15 degrees.
  • PT
    Plarent Tirana
    Feb 2, 2026
    1.0
    Incompetence at its finest. From the clerk to the supervisor the service was very poor.
  • RV
    Raul Velazquez
    Jan 25, 2026
    2.0
    I went today to buy a money order but I couldn't because they ran out of the paper.stock to print up the money order. I wasted my time today and I couldn't pay a bill and I have to wait until tomorrow and that was not convenient. The main post office should never be out of paper stock and that is totally unacceptable.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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