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United States Postal Service

2.3
(124 reviews)

Business Details

4 E 27th St, New York, NY
10001, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4 E 27th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4 E 27th St, New York, NY
10001, United States

Hours

Reviews

2.3
124 reviews
5 stars
35
4 stars
5
3 stars
2
2 stars
8
1 star
74
  • DS
    Dawlat Soulam
    6 days ago
    1.0
    I recently visited the postal service to handle my passport application in person. While I appreciate the effort, I found the experience somewhat disappointing. The acceptance fee was $35 per application, which I expected to be reasonable. However, I encountered some challenges, including feeling that the staff member in window 4 today 2/27/26 from 11:00 to 11:30 am was somewhat unhelpful and lacked awareness of my family circumstances when I explained my situation. Additionally, there was a sense of arrogance that made the interaction uncomfortable. I believe that staff working with the public should undergo thorough training and personality assessments to ensure they provide friendly and empathetic service. Improving customer service and staff understanding would greatly enhance the overall experience. You receive fee for just collecting the application at least be professional. Well, I ended up renewing my passport online which costed me only 130 usd and for my son, I would probably try to go to a nicer facility where they treat people with respect and awareness.
  • NC
    Natalie C.
    Feb 26, 2026
    1.0
    It is worth going out of your way to avoid this location. A 1 star review is too generous. I waited in line for 20 minutes in the middle of the day with a line behind me out the door and there was only one employee working. She will likely be on her phone while working, so be prepared for a long wait even if it’s not busy. I got to the front and then I was then told I have to use the self service kiosk for a prepaid label and was not helped. I hope this review saves someone 20 minutes (or more) in their day that I will never get back!
  • MC
    Marisa Canori
    Feb 19, 2026
    1.0
    Supposed to open at 9am. It’s 9:20 and there’s a line still waiting for the post office to open. This happens often at this location.
  • EB
    Eileen Buist
    Feb 18, 2026
    1.0
    Worst experience I ever had at a postal service. The woman working the counter was the rudest and meanest person I have ever encountered.
  • KK
    krystyna
    Feb 10, 2026
    1.0
    Does not open on time. For here 10 mins after supposed opening and not a soul in sight. *update: tried again… at 9:30 another day and still not open with line outside. Hours are very flexible here for sure. Not good for morning drop offs

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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