Brand Certified
United States Postal Service
1.5(643 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
365 W 125th St, New York, NY
10027, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 365 W 125th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.5
643 reviews
5 stars
52
4 stars
29
3 stars
13
2 stars
23
1 star
526
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over the lack of basic courtesy and professionalism.
Long Wait Times
Customers frequently reported extremely long lines and slow service, often waiting for extended periods with only one or two windows open.
Appointment Issues
Many customers experienced problems with scheduled appointments, particularly for passport services, often being told that services were unavailable despite prior confirmations.
Package Handling
There were multiple complaints about lost packages and incorrect deliveries, with customers feeling that their concerns were not taken seriously by the staff.
- JJJeffrey Jackson6 days ago1.0There was only one window open and the line was long. This was early in the morning after 9 am and that made me impatient 😡. This location needs to do better.
- JMjake marasiganFeb 18, 20261.0Genuinely the worst post office I’ve been to. There was a long line a 0 staff to be found. Had to leave because I wasn’t wasting my time. Everyone here is genuinely useless and should be out of jobs
- EDEsther DFeb 17, 20261.0I made an appointment for passport, only to get there and they said they did not do it that day. What is the point of making an appointment then? Rude and disorganized
- CBChris BlackettFeb 17, 20261.0I’ve had several packages held here “at customers request,” saying attempted delivery, but with no slip. We have a door man and work from home so clearly no attempt was actually made. They also never actually open at 8 am. The doors do, but nobody shows up to work until well after 8. One time it was me and maybe twenty people waiting until 8:30 for someone to arrive. By far the worst USPS I’ve been to, which is definitely saying something
- SHSteve HFeb 11, 20261.0Opens at 8am, and the lady working the register has a huge box in front of her blocking her view, and still hasn’t opened her station yet. It’s 8:20. She’s engulfed in some conversation with a coworker, seeming to complain. We get you hate your job, but it’s a job. Now I’m late for mine, and I played by the rules. Don’t we pay for this??? 2/11/26.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the USPS location at 365 W 125th St?
The USPS location offers mail and package sending, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a first-time passport at this USPS office?
Yes, this Post Office accepts first-time U.S. passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at 365 W 125th St?
Most passport services require an appointment which can be scheduled online; limited walk-in hours are available at select locations.
What are the operating hours for the USPS Post Office on 365 W 125th St?
Monday to Friday it is open from 8 AM to 7 PM, Saturday from 8 AM to 4 PM, and closed on Sunday.
Can I rent a PO Box online for the 125th St Post Office?
Yes, you can search availability and reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
Is the Post Office lobby open 24/7 for accessing PO Boxes?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with the 365 W 125th St Post Office for exact lobby hours.
Where is the nearest subway or transit option to the USPS at 365 W 125th St?
Xperience New York City Tours nearby provides tour options and is close to transit points that can help visitors reach the Post Office easily.
Are there dining options nearby where I can eat before or after visiting the USPS location?
Yes, nearby you can find Yemeni Restaurant, Little Caesars Pizza, iPizzaNY, and Fresh Hot Pizza for various dining choices.
Where can I find pharmacies near the USPS office for any medical or personal care needs?
Family Pharmacy & Surgical and Harlem Health Center, which also has a pharmacy, are nearby to assist with medical and prescription needs.
If I want to relax or get a beauty treatment near the Post Office, what salons are available?
Amy African Hair Braiding, Amy Hair Braiding, Nana African Hair Braiding, and Harlem USA Nail Salon II are nearby options for hair and beauty treatments.
Brand Certified Facts from United States Postal Service
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