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Brand Certified

United States Postal Service

2.7
(327 reviews)

Business Details

322 W 52nd St, New York, NY
10019, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 322 W 52nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
322 W 52nd St, New York, NY
10019, United States

Hours

Reviews

2.7
327 reviews
5 stars
113
4 stars
19
3 stars
17
2 stars
10
1 star
168

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; some employees are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Service Efficiency

Customers frequently mention long wait times and understaffing, leading to frustration during busy periods.

Cleanliness and Organization

The post office is described as clean and organized by some, but others report unsanitary conditions and disheveled surroundings.

Delivery Issues

Numerous complaints about lost or delayed packages, as well as issues with mail delivery and handling.
  • DM
    Diana McGee (Metaroy)
    6 days ago
    5.0
    Went here for my passport. Irene was professional and got everything done much faster than I expected! Some tips: get here before the lunch rush and make sure (if you bring your own passport photo) that the photo's background is paper white. We had to have ours retaken.
  • SK
    S K
    Feb 14, 2026
    5.0
    Went to another usps location first and it was miserable, can to this one and they were shockingly helpful and fast.
  • JD
    Jinette Diaz
    Feb 3, 2026
    1.0
    A Tuesday 9am, only one teller working. Unacceptable, and tedious to wait on a line that’s not moving.
  • TT
    Tope Top
    Jan 24, 2026
    5.0
    Irene was very knowledgeable, professional, and friendly. I had a great experience renewing my passport.
  • JM
    john merfy
    Dec 22, 2025
    1.0
    It’s a shame , two days before Christmas there are two postal workers helping customers ( there was 1 ) And two walking around in the back doing nothing. And we are standing here like cattle in winter jackets loosing our mind . This is terrible service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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