United States Postal Service

2.1
215 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 350 Canal St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
350 Canal St, New York, NY
10013, United States

Hours

Reviews

2.1
215 reviews
5 stars
48
4 stars
9
3 stars
6
2 stars
10
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service and disrespectful interactions.

Staffing Issues

Many customers noted that the location is often understaffed, leading to long wait times and inadequate service during busy hours.

Mixed Experiences

While some customers reported positive interactions with specific staff members, the overall sentiment leaned heavily towards dissatisfaction with service quality.

Lost Packages

Several reviews mentioned issues with lost packages and mismanagement of mail, contributing to customer frustration.
  • JJ
    JC
    Jan 2, 2026
    1.0
    This post office double park their trucks on Church Street and block the metered parking spaces.
  • GG
    ghtr
    Nov 19, 2025
    1.0
    lost package, irresponsible deliverers, america losing its spark due to quantity over quality
  • GJ
    Garfield J
    Nov 4, 2025
    1.0
    Extremely bad experience at window 20. When I asked to speak to a supervisor, he told me he was the supervisor, even though 30 minutes earlier he told another customer to wait aside for a supervisor, and she waited at least 25 minutes without ever seeing one.
  • IR
    Ieva R
    Nov 4, 2025
    1.0
    Always such an unpleasant experience. At this point I have visited this establishment around 10 times and maybe once had an okay experience. Always understaffed, the staff is rude, short with you, unable to help in any way. One of the worst experiences- the staff told me the address for my return didn’t exist and offered me alternative addresses. Thank God I stuck with the original address as IT WAS CORRECT. How can a post office not have the correct addresses in the US. So incompetent.
  • GZ
    Gavin Zhou
    Oct 6, 2025
    1.0
    It appears to be very understaffed and counters take a long time. Very disappointing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.