Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 511 W 165th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.3
548 reviews
5 stars
25
4 stars7
3 stars
13
2 stars
12
1 star
491
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and empathy from employees.
Long Wait Times
Many customers reported excessively long wait times, often with only one employee available to assist a large number of patrons.
Delivery Issues
Frequent complaints about undelivered packages and poor handling of deliveries were noted, with customers stating that packages were marked as undeliverable without proper attempts.
Inconsistent Service
While some customers had positive experiences with specific employees, the overall sentiment indicated a lack of consistency in service quality.
Facility Conditions
The post office was described as dirty and poorly maintained, contributing to a negative customer experience.
- LPLogan Palma6 days ago1.0Dirty, Never opens on time, staff are extremely Rude and obnoxious, they never want to work and the wait is always close to an hour for the simplest things , I would give it a zero but I still get what I need out of here!!!
- HMHector MerejoJan 4, 20261.0Got harassed and so did my wife by a Hispanic employee, she had blondish hair. Yelling and threw a pen at me. She also yelled at my wife who was carrying my 1 year old. All because we were asking simple questions. Yeah these people are criminals. Avoid at all costs. What they’re doing there is either illegal or borderline illegal. Management needs to do a serious overhaul. Yelling and throwing things at customers while they’re carrying a 1 year old. Just trying to mail something out. SMH
- NTNicole TanisDec 5, 20255.0This USPS keeps improving over time. It's very important for this neighborhood. It's also very convenient. They removed the mail box that used to be in front. It will be nice to open up at 7AM just to drop the mail inside like the old days.
- GCGlory CastilloDec 2, 20251.0The fact that there are over 500 reviews and it's rated at 1.3 really tells you everything you need to know... lol I came in a few days ago to resolve a simple mis-scan issue, and the experience at this location was honestly unacceptable. One of the clerks treated me with immediate attitude before I could even finish explaining the situation, refused to check the tracking system, and spoke to me in a very dismissive and unprofessional way. I won’t specify details here, but further actions were taken and the appropriate USPS teams have already been contacted, so they are aware of exactly who this review refers to. On a positive note, another clerk was polite and helped confirm the actual issue within seconds, proof that customer service SHOULD be simple and respectful. This station already has low ratings for a reason, and today made it clear why. I hope management seriously addresses the behavior here, because customers should not be treated this way when all we’re doing is trying to get accurate information about our mail. I did get an email from USPS that they handled it, but idk how true that may be. PLEASE go to UPS or another post office lol
- MFModesta FlorimonOct 11, 20251.0Vivo cerca y prefiero caminar hasta el correo de la 181st. Las que trabajan ay se creen las dueñas del correo, las e visto tratar horrible a las personas que no hablan inglés y no las pueden entender
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 511 W 165th St?
You can send mail and ship packages, buy money orders, rent Post Office boxes, obtain passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours may be available.
What are the operating hours for this Post Office?
Monday to Friday: 9:00 AM to 5:00 PM, Saturday: 9:00 AM to 4:00 PM, and Sunday: Closed.
How can I rent a PO Box at the 511 W 165th St Post Office?
You can apply for a PO Box online or in person by bringing two valid IDs and a completed application form.
Is the 511 W 165th St Post Office accessible via nearby public transit stations?
Yes, you can use the US Post Office - Audubon Station or Audubon Post Office nearby for postal services or as landmarks to find this location.
Are there dining options near the United States Postal Service at 511 W 165th St?
Yes, Subway is a nearby sandwich shop where you can grab a meal before or after visiting the Post Office.
What community services or non-profit organizations are near the Post Office?
Nearby organizations include the Veterans Association of America and BaracoeÑOs Ausentes, Inc., which serve the community and provide social services.
Can I find healthcare services close to the 511 W 165th St Post Office?
Yes, nearby healthcare providers include Uptown Dental Arts Center and Audubon Pediatric Clinic, offering dental and pediatric care.
What is the fee for a passport photo at this Post Office?
The current fee for a passport photo is $15.