Brand Certified
United States Postal Service
1.5(440 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
518 W 181st St, New York, NY
10033, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 518 W 181st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.5
440 reviews
5 stars
31
4 stars
17
3 stars
9
2 stars
12
1 star
371
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and disrespectful attitudes from employees, leading to a negative customer experience.
Long Wait Times
Customers frequently report long lines and inadequate staffing, often resulting in waits of 30 minutes or more.
Cleanliness Issues
The post office is described as dirty and poorly maintained, with trash and disorganization noted by many reviewers.
Management Concerns
There are complaints about a lack of management presence and accountability, contributing to the poor service and operational issues.
- MCMaruchi De La CruzFeb 9, 20261.0I’m coming from the Bronx thinking it’s gonna be better service here but it is a disaster everywhere, they don’t have compassion for the elderly they treat them like garbage and of course costumer service skills is nowhere to be found in this location, hopefully the post office start doing training for their employees for a better service. This is a very busy location and there’s always 2 cashiers… smh
- GUGoogle UserJan 22, 20261.0Worst service and attitude ever. Especially in the morning. So rude! I’ve never been talked down to like that before. Just because we live in this area does not mean that we do not deserve respect as customers. If you’re having a bad day don’t clock in. Under no circumstances should anyone behind the window yell or demean a client especially when the delivery was failed on their end. Should train to have better communication and patience with the customer. Their employees think it’s ok to pass off their bad attitude to the client and have 0 sense of urgency behind the counter but nothing gets handled here because there is no upper management available and they get away with it.
- JEJonathan EscobarJan 16, 20261.0The service at this location is terrible. Employees are so rude when you're asking basic questions. They don't treat people with respect. This is why you're losing business to other couriers.
- BSBradley SteinJan 7, 20261.0What all the others said
- FFFOct 27, 20251.0I'm here right now, and I don't understand why the boss himself isn't cleaning up. There's no one at the counter either.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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