United States Postal Service

1.8
213 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 534 W 112th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
534 W 112th St, New York, NY
10025, United States

Hours

Reviews

1.8
213 reviews
5 stars
31
4 stars
11
3 stars
6
2 stars
9
1 star
156

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the rudeness and unprofessional behavior of the staff, with many customers reporting disrespectful interactions.

Service Efficiency

Customers frequently mentioned long wait times and inefficiencies, often citing understaffing and inconsistent opening hours as major issues.

Customer Experience

Many customers expressed frustration with the overall experience, describing it as humiliating and belittling, leading to a significant number of negative reviews.

Inconsistent Operations

The post office often fails to open on time and has been reported closed without notice, causing inconvenience to customers.
  • HD
    Hunter D
    Jan 3, 2026
    4.0
    Way better experience than my average NYC post office experience
  • MP
    Meghan Picerno
    Dec 17, 2025
    1.0
    One person working the counter during holiday season and she decided to take lunch for 1hr so the long line had to just… leave. 0 stars if I could
  • JA
    Jasmina A.
    Dec 4, 2025
    1.0
    You have got to be kidding me . The two workers purposely go slow . Would not be returning here .
  • UT
    Uni Traveler
    Nov 28, 2025
    1.0
    They lost a birthday gift personally sent from overseas. Tracking records show it arrived at a post office in 10025, but never delivered. It is devastating, and I hope they find out what happened.
  • JB
    James Brown
    Nov 21, 2025
    5.0
    I only write reviews when I have a superb (or absolutely terrible) experience. The USPS at 534 W 112th defied the typical post office experience. I came in near closing time and the clerk whose last name is Smith (her first name was covered) was so professional, friendly, and knowledgeable I felt compelled to share my experience. She helped everyone who had formed a line even though getting my box took us past closing time. A true joy and I'm glad I'll get to pop in regularly to check my mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.