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The UPS Store

4.0
(276 reviews)

Business Details

187 Amsterdam Ave, New York, NY
10023, United States
(212) 362-3740
https://locations.theupsstore.com/ny/new-york/187-amsterdam-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6514 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
187 Amsterdam Ave, New York, NY
10023, United States

Hours

Reviews

4.0
276 reviews
5 stars
202
4 stars
3
3 stars
3
2 stars
6
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Natasha received overwhelming praise for her friendly, efficient, and professional service, significantly enhancing the customer experience.

Staff Performance

While many staff members, including Camila and Luis, were noted for their helpfulness, there were complaints about rudeness from some employees, particularly Eucharyst.

Service Quality

Customers reported inconsistent service quality, with some experiencing excellent assistance while others faced issues with packing and handling of items.

Location Issues

Several reviews mentioned problems with the store's location, including a lack of clear communication about changes and difficulties with service during busy times.
  • NF
    Nick Fattori
    Feb 5, 2026
    1.0
    Absolutely horrible customer service. Associate refused to help me in an empty store and repeatedly told me it was "corporate policy" the customer has to scan, bag, and attach the label for all items prior to UPS doing their part. Also, kept reiterating any employee who doesn't follow this policy is not doing their job. Of course I check this and this is not true. Avoid this store with your returns
  • SD
    Susan Donoghue
    Jan 28, 2026
    5.0
    Natasha is such a pleasure to work with. She has a lovely disposition and is clearly skilled in customer service.
  • JJ
    j
    Jan 26, 2026
    5.0
    Natasha is the best. Efficient and professional.
  • TB
    Tara Back
    Jan 17, 2026
    5.0
    Natasha was helpful and patient. She found the cheapest way for me to ship my things but as importantly she was a pleasure to deal with.
  • SS
    Scott Sobel
    Jan 6, 2026
    1.0
    Do not use for anything valuable or fragile! I said I wanted to ship with insurance. The first thing the person in the store did was give it a little toss and spin in the air. Seriously‽ Then they explained that for insurance over $1,000, they need to repack it. I packed the item very carefully. Am I supposed to trust them to pack better than I had after tossing the box in the air? No way! Insurance was also way more expensive than the post office wanted without either tossing the box or requiring repacking it. Bottom line: Use the nearby post office!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store at 187 Amsterdam Ave?

The UPS Store is open Monday to Friday from 8:30 AM to 7:30 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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